topic Re: Add 2nd thermostat within same home. in Nest Thermostats

Add 2nd thermostat within same home.

Calcutec8 — Sun, 21 Nov 2021 03:35:36 GMT

Anyone figured out how to add a second thermostat without adding a second home? This is the TD013 error. Google support can’t seem to figure it out.

Re: Add 2nd thermostat within same home.

Frustratedddd — Sun, 21 Nov 2021 13:41:28 GMT

Have you tried, Settings - Add Product - Nest Thermostat

Follow the screen from then on

Re: Add 2nd thermostat within same home.

Calcutec8 — Sun, 21 Nov 2021 16:28:17 GMT

Maybe I should have been more detailed. I tried to add the second thermostat. It gives me the TD013 error every time where it can’t add it for some reason. Google support had to elevate this case to the engineers. I’m wondering if it’s a product flaw. Just wondering if anyone else had the same situation and had it resolved.

Re: Add 2nd thermostat within same home.

Frustratedddd — Sun, 21 Nov 2021 17:16:25 GMT

This may help?

Keep the original thermostat connected as normal.

Set the new thermostat up manually and connected to network.

When set-up remove new display from the wall or stand.

The new thermostat will show message connect to base connector, ignore that for the time being

Go into App and add another device under settings.

Follow the instructions, you may have to scan the QR code on the reverse of the new display and the code found on back, With luck the App should show connected.

Reinstate the new thermostat display back onto the wall or stand

Re: Add 2nd thermostat within same home.

laurentbourg — Mon, 22 Nov 2021 07:11:44 GMT

Are you referring to adding another Nest thermostat in the Nest app? This can be easily done bu clicking on settings (gear wheel top right) and scrolling down to “Add Product”

Re: Add 2nd thermostat within same home.

Frustratedddd — Mon, 22 Nov 2021 08:26:27 GMT

I think you might have to read all of the comments!

Re: Add 2nd thermostat within same home.

laurentbourg — Mon, 22 Nov 2021 13:32:54 GMT

Yes I had answered on a stale thread where latest comments had not been refreshed yet.

Re: Add 2nd thermostat within same home.

Calcutec8 — Tue, 23 Nov 2021 17:21:29 GMT

I’ll try it. Thanks.

Re: Add 2nd thermostat within same home.

the_real_JZ — Wed, 24 Nov 2021 22:41:32 GMT

Having the same problem here. Tried this idea to no avail. I can't believe this could be a problem affecting this many users and there's no support update?? Very frustrated that I just dropped $ on the 2nd thermostat!!

Re: Add 2nd thermostat within same home.

the_real_JZ — Wed, 24 Nov 2021 22:47:14 GMT

This does not work and is the reason for this thread.

Re: Add 2nd thermostat within same home.

treknight — Wed, 08 Dec 2021 01:23:25 GMT

Did you find out how to add a second nest to the same home yet? I am getting the same issue, and so far have only found one thread where someone was redirected to a worthless document about how multiple nests in the same home can learn from each other.

Re: Add 2nd thermostat within same home.

drmckenn — Thu, 09 Dec 2021 15:23:03 GMT

I as well have the same issue in being unable to add second Nest Thermostat to my Nest iPhone App. To note this 2nd Nest thermostat does function and is on the same home network, just can not add it to 'add this product' to my Home account.

Re: Add 2nd thermostat within same home.

Calcutec8 — Thu, 09 Dec 2021 15:29:31 GMT

I did not. They called me back but I couldn't take the call at the time. Supposed to contact them for another call.

Re: Add 2nd thermostat within same home.

Calcutec8 — Thu, 09 Dec 2021 15:31:06 GMT

Same here. It works and on the same network. I'm hoping a firmware update can fix it.

Re: Add 2nd thermostat within same home.

laurentbourg — Thu, 09 Dec 2021 15:32:58 GMT

Did any of you guys try to add the thermostat to a different “structure” (you can add structures in the Nest app) and that works?

Re: Add 2nd thermostat within same home.

Calcutec8 — Fri, 10 Dec 2021 22:25:41 GMT

If by structure you mean another house, that is what i want to avoid. Harder to do automations.

Re: Add 2nd thermostat within same home.

laurentbourg — Fri, 10 Dec 2021 23:20:00 GMT

Yes I mean another home. I just wanted to know whether you tried and it worked. This would give us additional data points.

Re: Add 2nd thermostat within same home.

the_real_JZ — Sat, 11 Dec 2021 14:31:13 GMT

Nope. Still baffled by this. Now I wonder if i should try to get them both added in Google Home? So confused...help us google!

Re: Add 2nd thermostat within same home.

drmckenn — Tue, 14 Dec 2021 15:56:21 GMT

Yes I was able to add the Thermostat to another 'Home'. My preference is to have both Thermostats under the same Home. Appreciate if this can be resolved.

Re: Add 2nd thermostat within same home.

laurentbourg — Tue, 14 Dec 2021 16:05:15 GMT

Thanks for confirming Donald, I agree having to use a work around is pseudo-optimal, I will be escalating on my end to determine whether how this can be better resolved.