topic Re: Who is Jake? in Nest Thermostats

Who is Jake?

Eddie24361 — Mon, 13 Dec 2021 18:43:03 GMT

I have a question about my thermostat and "Jake (Community Specialist)" is helping me. I looked at his profile and his main answer to everything and everybody is I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. It looks like it is an automated response. My house is cold. I am not good to go and I hope that everything is not working properly because I am worse off than with my 20 year old Honeywell.

Re: Who is Jake?

Eddie24361 — Mon, 03 Jan 2022 22:45:47 GMT

I don't think anyone at Google is even here. I just looked and Jake, who is listed as a community specialist, is still giving the same stock answer to every question. I no longer have as much trust in Google as I did two months ago.

Re: Who is Jake?

Eddie24361 — Mon, 19 Sep 2022 21:43:51 GMT

Interesting that Jake

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/21

still has 2 stock answers and is still a community specialist. Look at his profile and look under responses. They're all the same. If you have dual fuel I beg you not to buy the Nest 3rd Gen. I spent 2 month last winter trying to find an answer and there is none.