topic Heat link h72 in Nest Thermostats

Heat link h72

Morphman1 — Thu, 06 Jan 2022 13:59:37 GMT

Heat link h72…., done all checks from previous links but looks like a faulty heat link. Can anyone help please, previously posted.

Re: Heat link h72

Morphman1 — Fri, 07 Jan 2022 13:07:13 GMT

This was my second post as when I posted this I hadn’t had a response yet….. I did get a response yesterday by AnaM and was told after some questions that a case would be opened and to fill out form on link and advise when done and complete, which I did….. that was around 4.30pm yesterday, now 1pm next day and no other message despite me adding to original post and completing the form from the sent link again. Is this normal service? My heating went off Tuesday night but didn’t report till I had done all checks on Wednesday….. but now it’s Friday and I’m not really any further forward. This is a known problem with the heat link from what I’ve read. Please help me out will you 🙏

Re: Heat link h72

AnaM — Tue, 11 Jan 2022 12:58:25 GMT

Hey @Morphman1,

I apologize for the late reply, but thank you for completing the form. I've sent you another email, please check your inbox.

Re: Heat link h72

AnaM — Fri, 14 Jan 2022 14:00:13 GMT

Hey there,

Since we've discussed about your issue on multiple threads, I'll lock this one. If you need help with anything else, you can either reply to me on another thread or open a new one.