topic Re: Heat Link not working with no LED lights in Nest Thermostats

Heat Link not working with no LED lights

Juliag0112 — Fri, 17 Dec 2021 20:19:28 GMT

Our heating is not working and thermostat has a heat link error code. There is power going to the boiler but no LED lights to reset or switch off the Heat Link.

Is there a way to get this fixed or get heating back on?

Re: Heat Link not working with no LED lights

AnaM — Thu, 06 Jan 2022 15:50:18 GMT

Hey @Juliag0112,

I'm sorry to hear about your issue, but it will be my pleasure to help you sort it out. Please answer the following questions so that I can better understand the situation:

What type of Nest thermostat do you have?
When was it installed?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: Heat Link not working with no LED lights

AlexD — Mon, 10 Jan 2022 15:57:39 GMT

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know.

Re: Heat Link not working with no LED lights

Juliag0112 — Mon, 10 Jan 2022 18:11:35 GMT

Hi Alex,

Thank you for your message. I received a new Heat Link and managed to get that installed 10 days later so yes, all back up and working again. Thank you

Re: Heat Link not working with no LED lights

CristianC — Tue, 11 Jan 2022 13:22:22 GMT

I'm happy to hear that everything is back on track.I'm going to lock this thread now, but if anything comes up, feel free to open a new one.