topic Re: Thermostat not visible in Nest or Google Home apps in Nest Thermostats

Thermostat not visible in Nest or Google Home apps

JPW1981 — Thu, 04 Nov 2021 22:25:57 GMT

I’ve had a Nest thermostat for several years and have never had any issues connecting to it via the Nest app. I recently bought a Nest video doorbell and upon trying to set this up got forced to migrate from the Nest app to Google Home. The doorbell works but the thermostat has disappeared from the Nest app but I’m unable to pair it to the Google Home app as apparently it’s already registered!

I haven’t tried a factory reset on the thermostat yet as I’m worried about losing all connectivity to the heating system! Has anyone encountered a similar problem when migrating? Any tips on how to resolve it?!

thanks!

Re: Thermostat not visible in Nest or Google Home apps

Blastex — Mon, 06 Dec 2021 23:35:25 GMT

I installed Google Nest wifi and got the same result.

Re: Thermostat not visible in Nest or Google Home apps

Jake — Thu, 06 Jan 2022 21:20:50 GMT

Hey JPW1981,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Thermostat not visible in Nest or Google Home apps

Jake — Tue, 11 Jan 2022 18:21:00 GMT

Hey JPW1981,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Thermostat not visible in Nest or Google Home apps

Jake — Wed, 12 Jan 2022 18:57:36 GMT

Hey JPW1981,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake