https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/78852#M17597 <P>Thanks Bry.&nbsp; The base unit's battery was totally flat.&nbsp; The Nest helpdesk guy showed me how to "force charge" it via the USB port on the back.&nbsp; I think this can happen when units spend extended periods "on the shelf" between factory and end user.&nbsp; I managed to get it to take a charge, but it remains to be seen whether being totally discharged for such a long period has damaged it&nbsp; permanently.&nbsp; Interestingly, the retailer where I bought it had about a dozen units on the shelf, every one of which had been opened (perhaps bought, tried without success, and returned?)</P> Sat, 08 Jan 2022 06:40:05 GMT rupert1 2022-01-08T06:40:05Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/78159#M17472 <P>Hi.</P><P>I'm setting up my Thermostat E and after plugging the base unit in for the first time am getting the error TD023 on the app. The base unit appears to be totally dead: no lights, no response to pressing the ring.&nbsp; I'm trying to follow the instructions for a reset, but it seems the unit needs to be on in order to do a reset!</P> Fri, 07 Jan 2022 13:36:05 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/78159#M17472 rupert1 2022-01-07T13:36:05Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/78722#M17567 <P>That happened with the Nest thermostat I bought from Lowes.&nbsp; I took it back and they let me replace it immediately.&nbsp; The second one worked.</P> Sat, 08 Jan 2022 00:00:07 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/78722#M17567 Bry_Pratt 2022-01-08T00:00:07Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/78852#M17597 <P>Thanks Bry.&nbsp; The base unit's battery was totally flat.&nbsp; The Nest helpdesk guy showed me how to "force charge" it via the USB port on the back.&nbsp; I think this can happen when units spend extended periods "on the shelf" between factory and end user.&nbsp; I managed to get it to take a charge, but it remains to be seen whether being totally discharged for such a long period has damaged it&nbsp; permanently.&nbsp; Interestingly, the retailer where I bought it had about a dozen units on the shelf, every one of which had been opened (perhaps bought, tried without success, and returned?)</P> Sat, 08 Jan 2022 06:40:05 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/78852#M17597 rupert1 2022-01-08T06:40:05Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/440244#M95018 <P>I know it’s been awhile but do you remember how to force the nest thermostat e to charge via USB? I also have a dead one but bought brand new from an individual so I can’t take it back.</P> Sat, 24 Jun 2023 05:03:15 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Dead-Thermostat-E-straight-out-of-the-box/m-p/440244#M95018 Ericauh 2023-06-24T05:03:15Z