topic Re: Nest won't text me a verification code in Nest Thermostats

Nest won't text me a verification code

chas1430 — Wed, 27 Oct 2021 13:07:49 GMT

For some reason, Nest has required that I sign into my IOS app. When I do, it says that it will text me a verification code to my phone; however I have tried this several times and have not received a code. It does not give ma an option to have it emailed to me. What can I do?

Re: Nest won't text me a verification code

OilConsultant — Thu, 16 Dec 2021 05:26:46 GMT

I’m having the same issue. Any fixes found?

Re: Nest won't text me a verification code

Jake — Mon, 10 Jan 2022 20:21:24 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest won't text me a verification code

Ariztocrata — Tue, 11 Jan 2022 03:02:10 GMT

Is there a way to reset the verification phone number? I don’t have access to the old number.

Re: Nest won't text me a verification code

pjq331 — Fri, 03 Jun 2022 01:44:21 GMT

This is exactly what is happening to me. Is there a resolution for this. I have spent hours trying to resolve.

Re: Nest won't text me a verification code

TrishP — Mon, 04 Jul 2022 20:06:11 GMT

I'm having the same issue with my Galaxy S22 Ultra. There should absolutely be a way to receive the code via phone call or email. I kept the same number but have a new phone. Nest Support is nonexistent.

Re: Nest won't text me a verification code

TrishP — Mon, 04 Jul 2022 20:09:34 GMT

No one here is getting any help. I'm having the same issue. I got a new phone but kept my number. The system will not text me the code needed to log in to my Nest thermostat account. I left another message below.

Re: Nest won't text me a verification code

Mretman13 — Tue, 09 Aug 2022 19:19:38 GMT

Add me to the list of people having this issue. I have spoken to Nest customer service and their recommendation so far is to create a new account with a new gmail account. I have also called ATT to make sure there is no text message blocking on my iPhone. Very frustrating.

Re: Nest won't text me a verification code

Quisic — Wed, 28 Sep 2022 04:39:24 GMT

Did you ever receive a resolution? I'm having the same trouble. New OnePlus 9 5G phone, same #, not receiving text verification. 'Do not disturb' is not enabled. I've invested way too much time in trying to resolve.

Re: Nest won't text me a verification code

Jake — Thu, 06 Oct 2022 18:35:07 GMT

Hey Quisic,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details, and some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest won't text me a verification code

Jhonleanmel — Sun, 09 Oct 2022 21:33:51 GMT

Hey folks,

Thanks again for helping here, @Jake.
@Quisic, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,
Mel

Re: Nest won't text me a verification code

Jhonleanmel — Tue, 11 Oct 2022 21:39:31 GMT

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel