topic Re: My remote sensor reads 32F in Nest Thermostats

My remote sensor reads 32F

jvermilyea — Fri, 17 Sep 2021 11:56:57 GMT

I just bought a new nest thermostat. It was bundled with a remote sensor. I installed it using the QR code, but it reads 32 degrees F all the time. I took out the battery and put it back in- no difference,

Is it defective?

Re: My remote sensor reads 32F

Jake — Wed, 06 Oct 2021 19:12:27 GMT

Hey jvermilyea,

I am sorry for the late reply. I wanted to reach out, and see if you still needed any help with the sensor? Please let me know, as I would be glad to help out.

Best regards,

Jake

Re: My remote sensor reads 32F

GarrettDS — Tue, 12 Oct 2021 17:53:27 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: My remote sensor reads 32F

GarrettDS — Wed, 13 Oct 2021 17:51:38 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS

Re: My remote sensor reads 32F

Blue — Sun, 31 Oct 2021 02:58:46 GMT

I’ve had this issue for a long time now

Reset it a bunch of times nothing

Re: My remote sensor reads 32F

john3264 — Tue, 11 Jan 2022 20:25:10 GMT

I'm having the same issue.

Re: My remote sensor reads 32F

Blue — Tue, 11 Jan 2022 22:51:23 GMT

I’m getting an Ecobee next time after all the time I’ve put into trying to get the sensor to work.

Here an idea, make it WiFi and plug it into an outlet

Re: My remote sensor reads 32F

Rob_M — Mon, 15 Aug 2022 01:24:35 GMT

where was the solution posted?

Re: My remote sensor reads 32F

Pateldee — Sat, 20 Aug 2022 12:55:28 GMT

Had the same issue, I called the support line and they walked me through it.

steps

take battery out of the sensor

remove sensor if displaying on the app

then log out of the app completely

log back into app

Insert battery

then add new product

scan qr

and follow install instructions

i had three sensors that were not reconnecting correctly and it worked like a charm

please note I had to follow the steps every time for each sensor I added

Re: My remote sensor reads 32F

RogerC — Thu, 02 Feb 2023 20:11:01 GMT

Hello all, thanks for the tips as I was suffering through the 0°C/32°F issue myself. The above reset/delete/ add process worked the only other thing that slowed me down was my home WiFi broadcast on both a 2.4 & 5.0 GHZ and my cell auto picks up the 5 G so wouldn't let the sensor connect until I realized and switched my phone to the 2.4 G connection.

Cheers