topic Re: Base Replacement in Nest Thermostats

Base Replacement

CCMA — Sat, 08 Jan 2022 21:38:59 GMT

The baseplate in one of my learning thermostats has a broken rh connector. I have been able to determine this by mixing and matching with my other nest thermostat. I need a replacement base. Is this possible? I haven’t been able to even get in touch with phone or chat support.

Re: Base Replacement

MelbaDT — Tue, 11 Jan 2022 05:15:29 GMT

Hey @CCMA,

Thanks for reaching out and for trying that step to isolate the cause of your concern. I'll be more than glad to check your warranty options for your thermostat's base. To start, could you provide what country are you in and when and where was this Nest Learning thermostat bought?

Best,

Melba

Re: Base Replacement

CCMA — Thu, 13 Jan 2022 01:04:00 GMT

I am in the United States. The Nest was purchased from the Nest Store in 2017 (I think). 3rd generation learning.

Re: Base Replacement

rlrandolph373 — Sat, 03 Sep 2022 20:41:03 GMT

I have the same problem with the Rc connect. I had the AC repair folks out and he did the same, swapped the base plate board and the problem of no power to the Rc followed the board.

Re: Base Replacement

LLWRIGHT — Wed, 26 Oct 2022 18:36:11 GMT

My AC repair guy just told me the same thing about my Nest E I got it around September 2015

Re: Base Replacement

GeoffBurnham — Wed, 30 Nov 2022 02:10:19 GMT

One of the workman who was doing some work in my house and had to take off my Nest Learning Thermostat (2nd generation I believe) apparently discarded the wiring base for the thermostat. I am trying to find out where and how I can order a replacement wiring base for it. Thanks

Re: Base Replacement

Javad1329 — Tue, 11 Jul 2023 02:57:38 GMT

I have the same problem with the Common connect. (E79) I had checked with another base, Nest was working properly. I need a base.