topic Re: Faulty thermostat returned. No action in Nest Thermostats

Faulty thermostat returned. No action

stacyL — Fri, 14 Jan 2022 14:54:37 GMT

RMA891281############0

Followed process to return faulty device. Sent via UPS. No action, no reply. It's been more than 2 weeks...!!??

Faulty Thermostat Return-No action

stacyL — Fri, 14 Jan 2022 14:52:52 GMT

RMA891281############0

Followed process to return faulty device. Sent via UPS. No action, no reply. It's been more than 2 weeks...!!??

Re: Faulty thermostat returned. No action

johnCNA — Sat, 15 Jan 2022 03:12:09 GMT

You should be using the Google support site for this, not the user community.

https://support.google.com/googlenest/gethelp

Re: Faulty thermostat returned. No action

MelbaDT — Sat, 15 Jan 2022 06:07:03 GMT

Hey folks,

Thanks for answering @jonhCNA. I'll take over this thread moving forward.

@stacyL, sorry to hear about what happened. I want to dig deeper into this — could you provide the case id of your interaction with our support team so I can have it reviewed?

Best,

Melba

Re: Faulty Thermostat Return-No action

David_K — Sun, 16 Jan 2022 14:21:15 GMT

Sorry to hear about this. I've shared this with the Google Nest community team, who can check on possible options and next steps.

Re: Faulty Thermostat Return-No action

stacyL — Sun, 16 Jan 2022 19:28:31 GMT

Thx David.

Re: Faulty Thermostat Return-No action

MelbaDT — Tue, 18 Jan 2022 05:03:24 GMT

Hey folks,

Thanks for sharing, davidking.

@stacyL, I've replied to your duplicate post. Please provide the needed information there so I can dig deeper into it. We'll also work on this on that other thread moving forward.

Best,

Melba

Re: Faulty thermostat returned. No action

GarrettDS — Tue, 18 Jan 2022 19:45:23 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Faulty thermostat returned. No action

Jake — Fri, 21 Jan 2022 18:27:55 GMT

Hey all,

I wanted to check in, and see if anyone is still in need of any help. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Faulty thermostat returned. No action

Jake — Mon, 24 Jan 2022 18:34:08 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake