topic Re: House & Arrow Symbol in Nest Thermostats

House & Arrow Symbol

PutridRobbie — Tue, 02 Nov 2021 08:00:22 GMT

My E thermostat was disconnected when i went on holiday. When i came back the battery had died completely. I plugged the thermostat back in and once waiting 2-3 hours to get charged, i have this symbol on the screen.

When i press for 10 seconds plus, the Google 'G' sign appears for a short time then it goes back to the house/arrow sign. This product was provided by my energy supplier and they indicated that any problems have to be dealt with through Google. Please advise

Re: House & Arrow Symbol

Steveash — Tue, 02 Nov 2021 10:20:10 GMT

Hi I have the same issues with my stat trying to connect up for 1st time but have code TD023

Re: House & Arrow Symbol

Manishr — Fri, 12 Nov 2021 01:33:12 GMT

Have you been able to fix this ?

Re: House & Arrow Symbol

PutridRobbie — Fri, 12 Nov 2021 07:36:08 GMT

Nope it is still the same

Re: House & Arrow Symbol

Manishr — Fri, 12 Nov 2021 07:45:10 GMT

Any luck? I'm facing the same issue too

Re: House & Arrow Symbol

Gorka — Sat, 04 Dec 2021 11:23:27 GMT

I hace the same problem: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-E-not-connecting-to-app-TD023/m-p/56566#M12549

Does anybody knows how to fix it? My Nest is new, so it is the initial installation

Re: House & Arrow Symbol

Jake — Thu, 13 Jan 2022 20:12:35 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: House & Arrow Symbol

Jake — Mon, 17 Jan 2022 17:34:54 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: House & Arrow Symbol

Steveash — Mon, 17 Jan 2022 18:13:12 GMT

Hi Jake

my nest connected up to the wi-fi and was set up but after 1day it again disconnected . The thermostat was connected to heat link and has worked for about 1 month i tried to reset thermostat but now have arrow and house sign on thermostat display and can’t get it to work could you please advise

Re: House & Arrow Symbol

Gorka — Tue, 18 Jan 2022 07:08:44 GMT

In my case, I had to phone Google Technical Service. After some tests with them I had to send my thermostat to Google and they sent me another one that worked well

Re: House & Arrow Symbol

Wendles1 — Fri, 20 Jan 2023 09:37:38 GMT

I’m having that problem . How did you resolve it?

Re: House & Arrow Symbol

Gorka — Fri, 20 Jan 2023 11:25:01 GMT

As I said in my last reply (01-17-2022 11:08 PM)