topic Re: Thermostat E not connecting to app TD023 in Nest Thermostats

Thermostat E not connecting to app TD023

Nathan2021 — Sun, 21 Nov 2021 20:12:22 GMT

Hi,

I've tried 3/4 times resetting the thermostat E by holding the screen for 10 seconds, I've turned all other Bluetooth devices in the house off but i cannot get past the Error code TD023. Is there anything else i can try ?

Thanks

Re: Thermostat E not connecting to app TD023

Gorka — Sat, 04 Dec 2021 11:10:00 GMT

Hi,

I have the same problem. I have tried many configurations in my router. I tried with three diferents phones, all of them Xiaomi, but with the same TD023 problem. Have you found any solution?

Thanks

Re: Thermostat E not connecting to app TD023

Gorka — Sat, 04 Dec 2021 11:19:06 GMT

My model is HF001235-IT. I tried to reset it several tomes (pressing 10 seconds the ring) but nothing. In the screen appears the symbol to download Nest app

Re: Thermostat E not connecting to app TD023

Gorka — Sat, 04 Dec 2021 11:27:20 GMT

Some more information. I tried all the things that appear in this link https://support.google.com/googlenest/answer/9703359?hl=en-GB#zippy=%2Ctd , but nothing

Re: Thermostat E not connecting to app TD023

Manishr — Sat, 04 Dec 2021 12:18:46 GMT

Hi Gorka

I contacted google through their contact us section and also through pvt message on twitter. They sent me a new replacement one after i sent them the faulty one

Re: Thermostat E not connecting to app TD023

Gorka — Sat, 04 Dec 2021 12:36:37 GMT

Thanks for the reply. Did you buy it at Google shop? I bought it in a retailer anda this is my second product with the same problem...

Re: Thermostat E not connecting to app TD023

Manishr — Sat, 04 Dec 2021 12:39:46 GMT

It was a gift but was second hand one but google told me that it was still under warranty

Re: Thermostat E not connecting to app TD023

Nathan2021 — Sat, 04 Dec 2021 13:06:02 GMT

I also had to contact Google who sent me a replacement and I had to send mine back. Worked perfectly this time

Re: Thermostat E not connecting to app TD023

Gorka — Tue, 07 Dec 2021 12:30:47 GMT

Thanks for your replies. I'll contact with Google support center

Re: Thermostat E not connecting to app TD023

philsasso — Sat, 18 Dec 2021 22:31:08 GMT

So the solution is to contact GOOGLE?

Too bad they make it so hard to contact them about defective products!

Re: Thermostat E not connecting to app TD023

Gorka — Tue, 18 Jan 2022 07:12:08 GMT

Sorry for the delay. In my case, yes, I had to contact Google and after some tests I had to send my thermostat ad they sent me another one that worked well

Re: Thermostat E not connecting to app TD023

IgorVin — Sun, 04 Dec 2022 02:04:54 GMT

hi, everyone. could you please advise me on their address / means of connecting with? thank you