topic Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equi... in Nest Thermostats

My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipment?

Jake-lotto101 — Sun, 05 Sep 2021 15:16:03 GMT

I am literally having this same issue :

https://support.google.com/googlenest/thread/121893817/my-nest-3rd-generation-learning-thermostat-disconnected-from-the-internet-and-cant-find-it-anymore?hl=en&msgid=121893817

Have tried all traditional troubleshooting to no avail. The Nest can’t find ANY network even though my phone can.

Software version 6.1-9

Please help! Have had this thing for under a year…see original post:

I am literally having this same issue : https://support.google.com/googlenest/thread/121893817/my-nest-3rd-generation-learning-thermostat-disconnected-from-the-internet-and-cant-find-it-anymore?hl=en&msgid=121893817 Have tried all traditional troubleshooting to no avail. The Nest can’t find ANY network even though my phone can. Software version 6.1-9 Please help! Have had this thing for under a year…l

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

Ails93 — Sun, 05 Sep 2021 16:27:55 GMT

Same thing here

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

Classyclouds — Sun, 05 Sep 2021 17:43:54 GMT

This is a known problem, where the chip goes bad and Google doesn't want to replace it. I spent 2 hours with a representative to try and get then to replace it. Needless to say say they wouldn't.

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

CAvery — Tue, 07 Sep 2021 03:09:02 GMT

Me too. 1 of 3 thermostats can't see any network. I factory reset and charged the battery manually. Still does not see any network.

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equi...

GarrettDS — Fri, 10 Sep 2021 18:41:22 GMT

Hey there,

Sorry for the late response, but I wanted to drop in here to help.

I understand that wifi issues can with your thermostat be frustrating but I definitely wanted to stop by and see what I could do.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? Also, are you getting an error message on your thermostat?

I look forward to your response.

Best regards,

Garrett DS

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equi...

GarrettDS — Tue, 14 Sep 2021 21:27:24 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

Jake-lotto101 — Tue, 14 Sep 2021 22:20:27 GMT

Sorry for the delayed response. I would still love help, and am still having issues. But based on everything I am hearing, and reading, it sounds like a faulty chip in the equipment that needs to be replaced.

I have tried all troubleshooting steps suggested and sent screenshots in my previous posts that somehow are not linked anymore.

I hope you can help.

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

ai — Fri, 24 Sep 2021 18:41:07 GMT

Hi Jake-lotto101,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-8623000032129.
Kindly,
Ai

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

ai — Fri, 24 Sep 2021 18:43:34 GMT

Hello CAvery,

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

ai — Fri, 24 Sep 2021 18:55:42 GMT

Hi there Ails93,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 3-1815000031647.
Kindly,
Ai

Re: My Gen 3 Nest pro is not able to find any networks, is there something defective with my equipme

Jake — Mon, 27 Sep 2021 18:11:13 GMT

Hey all,

It's been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake