https://www.googlenestcommunity.com/t5/Nest-Thermostats/Third-gen-heatlink-down/m-p/86805#M19456 <P>Never mind - I called the help line and they have sent a new heatlink. Lucky I didn't have to wait for anyone from google here to help out while my heating is off.<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Tue, 18 Jan 2022 20:59:43 GMT tonycollinet 2022-01-18T20:59:43Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Third-gen-heatlink-down/m-p/86008#M19251 <P>System was working fine today (and has been faultless since installed). However, it is now not heating, and the heatlink seems to have failed.</P><P><BR />I've measured power (245V) going in. None of the lights are on.<BR /><BR />I've tried switching off and waiting 30s then switching back on.<BR />I've tried pressing the "nest" button for 20, 30 and 40 seconds.</P><P>Nothing has solved the problem - no lights show. I'm assuming the heatlink has failed - how do I get a replacement?<BR /><BR />Thanks.</P> Mon, 17 Jan 2022 21:35:50 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Third-gen-heatlink-down/m-p/86008#M19251 tonycollinet 2022-01-17T21:35:50Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Third-gen-heatlink-down/m-p/86805#M19456 <P>Never mind - I called the help line and they have sent a new heatlink. Lucky I didn't have to wait for anyone from google here to help out while my heating is off.<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Tue, 18 Jan 2022 20:59:43 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Third-gen-heatlink-down/m-p/86805#M19456 tonycollinet 2022-01-18T20:59:43Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Third-gen-heatlink-down/m-p/87241#M19557 <P>New heatlink arrived today (excellent service from Google/Nest support line). Now fitted and working.</P> Wed, 19 Jan 2022 13:50:38 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Third-gen-heatlink-down/m-p/87241#M19557 tonycollinet 2022-01-19T13:50:38Z