topic Getting Real help...How do you do it, Part 2? in Nest Thermostats

Getting Real help...How do you do it, Part 2?

JoeS — Thu, 20 Jan 2022 02:13:40 GMT

In an attempt to provide more feedback on the original thread under the same name, I tried to respond with the following:

This probably won’t get through, but the problem is still your support website that needs to be revamped. It does everything it can to block getting help. One has to go through at least 4 steps to get through the screening There is no phone number on the first page. There is no search on anything I submitted. You did not say what you were going to do to improve the website. This email will probably not get through, because there is no reply because you have blocked it. Why turn it off?

I was correct, the email did not go through.

Re: Getting Real help...How do you do it, Part 2?

MelbaDT — Thu, 27 Jan 2022 07:18:10 GMT

Hey JoeS,

We understand where you're coming from and how you feel about this.

Rest assured your feedback are being passed along to the appropriate team. I may not provide specific steps as what we'll do to improve but our team is listening to all of your feedback reports.

I suggest to keep an eye out on this Community page or follow our social channels for news and updates.

Best,

Melba