topic Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out? in Nest Thermostats

Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

rgaila — Wed, 08 Sep 2021 18:03:50 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Brittin Fontenot

I woke up today and my Nest Learning Thermostate can no longer detect or connect to a WIFI network. The device has been working fine with the same router and network for 2.5 years. The display says "Your WiFi network could not be found" and when I go to WiFi settings it says "Searching. No Networks found yet." Does Nest still send out replacements for the bad wifi problems these devices have had since 2020?

It looks like I'm having the same issues shown here: https://support.google.com/googlenest/thread/19997505/w5-error-problem-have-tried-all-the-troubleshooting-suggestions-but-nothing-works-please-help?hl=en

I've tried all the troubleshooting steps here:

https://support.google.com/googlenest/answer/9249211?hl=en&ref_topic=9362023#zippy=%2Creset-your-thermostats-network-connection

I've checked that my settings are all correct:

https://support.google.com/googlenest/answer/9240155?hl=en-GB#zippy=%2Ccheck-that-your-router-and-network-will-work-with-nest-products%2Cdownload-the-manual-for-your-router%2Cback-up-your-routers-current-settings%2Cupdate-your-routers-firmware-or-software%2Cbasic-wi-fi-router-settings%2Creconnect-your-nest-products-if-needed%2Cadvanced-wi-fi-router-settings

Model: NEST_THERMOSTATE_DISPLAY_3.4

Software Version: 6.1-9

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

HS — Wed, 08 Sep 2021 01:35:13 GMT

I am having the exact same issue.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

stevenbieser — Wed, 08 Sep 2021 06:07:36 GMT

I am having the same issue

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

HotSauceJunkie — Thu, 23 Sep 2021 13:22:30 GMT

I am having this exact same issue and have tried all of the above things

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Jarred — Fri, 24 Sep 2021 04:16:14 GMT

I am having this exact same issue. Started just a few weeks ago. Tried everything including a hotspot from my phone held right next to it. Nothing shows up.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

AlinAlinAlin — Tue, 05 Oct 2021 23:45:05 GMT

Same issue

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

BenMacD — Tue, 26 Oct 2021 21:56:51 GMT

I am having this same issue. I've followed all of the steps including removing the thermostat from my account and then re-adding it to get it to connect using the Wi-Fi settings on my phone and still no luck. It also refuses to recognize manual settings when input into the thermostat directly.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Limerockracer — Thu, 28 Oct 2021 00:23:28 GMT

Had same issue, was working fine since purchased earlier this year and just lost the ability to find my network. Did resets of it multiple times and my router to no avail. Called Google Nest helpline and they are sending a replacement unit.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

mxb11 — Sun, 14 Nov 2021 11:56:51 GMT

i am having the exact same issue as well and my Nest thermostat has been working for 2.5 years

i did everything in your post and called Nest Support and did all of the troubleshooting again.

Nest support told me to buy another one! very disappointing.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Limerockracer — Sun, 14 Nov 2021 13:41:04 GMT

Looks like the warranty is 2 years unless installed by a Nest Pro and it was registered by them . Seems like they should standby it. I would call again and ask for a supervisor

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Nickey610 — Wed, 17 Nov 2021 13:32:09 GMT

Did the replacement work for you? It did not work for me.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Limerockracer — Wed, 17 Nov 2021 14:03:15 GMT

It did . Set it up and it came right on

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

SSR-NJ — Mon, 06 Dec 2021 01:59:09 GMT

I’m having the same issue. I’ve two thermostats when I interchanged them the problematic thermostat doesn’t work

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

ilemming — Thu, 09 Dec 2021 00:45:30 GMT

I just have wasted hours with the tech support. I tried explaining that I have a legit defective device, that for no apparent reason, just can't find wifi anymore.

I told them that I have another device of the same model that doesn't have these issues (two thermostats in the house). That I have already tried all sorts of things: rebooting, resetting, disconnecting from the base, moving to another base, completely shutting it off, tweaking router settings, connecting manually, etc.

The person calmly and patiently forced me once again to reset and make multiple attempts to reconnect. And finally, once I proved that the device was not working correctly, they have told me that the warranty had expired and they couldn't replace it. And there's no discount I could use to buy a new one. To my question: "what should I do with the old unit? I don't want to add to the e-waste, maybe I could send it back to Google, and they'd refurbish it or something?", the person said: "Maybe try selling it online. I'm sure someone would buy it for the basic thermostat features. It still works, right? Just doesn't connect to wifi..."

I looked it up - it seems that's a fairly common problem with these things. So, after everything you try, it still won't connect - when you call the tech support, first thing: ask them if the device is still eligible to be replaced (in case it turns out to be a fluke). Otherwise, maybe don't waste your time, because they'd honestly try to help you and ask you to try things. Things you may have already tried.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

apflood33 — Sun, 12 Dec 2021 03:38:24 GMT

Same issue.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Dhaval — Tue, 14 Dec 2021 22:01:30 GMT

I am having the same issue any suggestions how to resove the issue?

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

mxb11 — Tue, 14 Dec 2021 22:09:45 GMT

Unfortunately, i had no luck with google and ended up buying a replacement unit. this is unacceptable as this seems to be a common problem occurring just after the warranty expiration.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

GolfmanWL — Sat, 18 Dec 2021 21:04:46 GMT

Same issue for me. Working fine one day then suddenly - with not router, app, or any other changes - just won’t find ANY networks.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Nikunanna — Sun, 19 Dec 2021 18:46:31 GMT

I tried everything on online help but still can’t find my Wi-Fi it was working fine suddenly showing me no Wi-Fi connection.

Re: Nest Thermostat Suddenly can't find ANY wifi network. Are replacements still sent out?

Mike-KC — Thu, 23 Dec 2021 00:19:26 GMT

Add another household to the "broken wifi" chain.
It appears this is a common issue, and I will be leaving reviews on all sites I can regarding it, and the fact Google won't stand behind their product and replace the defective units.