topic Re: Nest model G4CVZ won’t connect to WiFi in Nest Thermostats

Nest model G4CVZ won’t connect to WiFi

Deb3 — Wed, 19 Jan 2022 23:40:51 GMT

Hi - just had a refurbished Nest thermostat installed. Heating works but I can’t get it connected to WiFi. Troubleshooting says to do a factory reset but the settings and other functions are grayed out. Am I out of luck?

Re: Nest model G4CVZ won’t connect to WiFi

nwloop — Thu, 20 Jan 2022 00:12:55 GMT

You are not alone with this problem. Check out this thread:

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-Suddenly-can-t-find-ANY-wifi-network-Are/m-p/87720/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtZTTEyUlkzTjlHVFBEfDg3NzIwfFNVQlNDUklQVElPTlN8aEs#M19671

sorry you’re going through this.

Re: Nest model G4CVZ won’t connect to WiFi

Deb3 — Thu, 20 Jan 2022 01:36:24 GMT

Thanks for your reply. I’m so disappointed for spending over $300 for the thermostat and installation and it doesn’t work as advertised.

Re: Nest model G4CVZ won’t connect to WiFi

MelbaDT — Wed, 26 Jan 2022 06:12:22 GMT

Hey folks,

@Deb3, sorry to hear about this and I understand how you feel. Are you getting a specific message or code on your Nest or Google Home app when trying to have your Nest thermostat connected to your Wi-Fi network? If yes, what is it? Also, could you provide a rundown of the steps that you've already tried so we can pick up from where you left off?

Best,

Melba

Re: Nest model G4CVZ won’t connect to WiFi

Deb3 — Wed, 26 Jan 2022 13:49:01 GMT

Hi Melba - I’m not getting an error code. When I go to settings it shows “network disconnected.” My network is fully functioning. Google Home on my phone can’t find the thermostat. It’s apparently defective.

Re: Nest model G4CVZ won’t connect to WiFi

MelbaDT — Fri, 28 Jan 2022 06:08:22 GMT

Hi Deb3,

Thanks for the added detail. Have you had the chance to try the troubleshooting suggestions here: https://bit.ly/3rXCbvJ

If not yet, please give them a shot then let me know how it goes.

Best,

Melba