topic Re: Nest Thermostat issue - Attach the display to base, and remove again in Nest Thermostats

Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Sat, 22 Jan 2022 21:54:19 GMT

Went to bed last night around 12:30. I turned up the temp to keep house warmer due to very cold weather. Woke up this morning and my downstairs zone was 50. Nest was off (Black screen) with red light blinking. I charged on USB and eventually saw this message "Please attach the display to its base". When I attach it I get a message to: Please remove the thermostat from its base, then reattach it. I do this over and over. I have also tried to reset by holding for in for 10 seconds or so. This seems to go through the start up it gets back into this strange loop. Any ideas?

Model <string>Display-3.4</string>

SoftwareVersion <string>6.2-22</string>

Re: Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Sat, 22 Jan 2022 23:08:59 GMT

Forgot to mention. I have had this unit installed for many years.

Re: Nest Thermostat issue - Attach the display to base, and remove again

MelbaDT — Tue, 01 Feb 2022 12:20:33 GMT

Hi Elm18,

Sorry to hear about your experience with your Nest thermostat and also for the delayed response.

A few questions — what type of Nest thermostat is this? How many minutes did you charge it using a USB cable? Also, when you placed it back to the base, had you made sure that the wires are flat on the base and the display is properly seated? It might also help if you try to loosen the screws of the base by a half or quarter of a (counter clockwise) turn. This should help if the base is screwed too tightly to the wall.

Let me know how it goes.

Best,

Melba

Re: Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Tue, 01 Feb 2022 19:09:15 GMT

Hi. So I have charged it for many hours. I charged for 2 to 3 hours using USB. Yes wires were flat and display was properly seated. when I hook the base back up I will try to not make it too tight. the model /version if the Display-3.4. Is this what you are looking for.

Eventually I had to remove the Nest and hook up my old manual thermostat. I was planning to try to hook it back up and try it again.

Re: Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Sun, 27 Feb 2022 17:23:29 GMT

Hi MelbaDT OR Anyone

See my response below. Along with this update. I charged the thermostat for 3 days. I attached it to the base and the temp showed up like all was fine. After a few minutes I got the message to remove and re-attach again. Any thoughts?

Re: Nest Thermostat issue - Attach the display to base, and remove again

kpfordboy — Wed, 21 Sep 2022 22:02:31 GMT

Having same issues. Assuming battery is shot?

Re: Nest Thermostat issue - Attach the display to base, and remove again

tonycwang — Mon, 24 Oct 2022 02:58:52 GMT

I think there is something up with the new firmware. I’ve received two warranty replacement units and both are giving me the message, “Please remove the thermostat from its base, then reattach it.”

I charger the units overnight prior to attaching them to the base. As soon as I remove the old unit and attach the new unit, it gives me that message.

if it is the firmware, I really hope Google figures it out. I’m a bit frustrated with the experience so far.

Re: Nest Thermostat issue - Attach the display to base, and remove again

Stat2411 — Fri, 24 Feb 2023 14:28:08 GMT

Has there been any update to this. My brother’s house just started getting this message. They went out and bought a new 3rd gen Nest and it does the same thing with that one as well. Use to work fine, now doesnt.

Re: Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Fri, 24 Feb 2023 18:43:44 GMT

Stat2411 / ALL

Still no solution. I was going to try to replace the battery but the reviews for the replacement battery were pretty bad. I figured why spend the time. I have to say I am pretty much done with #NEST. I ended up getting a #Sensi for my downstairs zone and it works perfectly and 1/4 the price.

I may try to hook up a separate C power wire and replace my upstairs thermostat with the NEST. Just not sure I want to put more time into this.

Dave

Re: Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Fri, 24 Feb 2023 18:44:28 GMT

I agree Tonycwang

This started just after the I updated the firmware.

Re: Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Fri, 24 Feb 2023 18:44:59 GMT

Kpfordboy - did you find a solution

Re: Nest Thermostat issue - Attach the display to base, and remove again

Stat2411 — Fri, 24 Feb 2023 21:58:34 GMT

Hey Elm18,

I did find a solution but it was more of trial and error. I said in chat with support for about 2 hours for them to walk me through all of the troubleshooting tips that they had online that I did several times earlier. So I started a process of elimination and it ended up being the Nest Learning Thermostat 3rd Generation Base that you plug your AC wires into. Our went bad. I replaced that plate with a new one and instantly everything started working again. You would think there could be some type of error that indicates that housing where you connect your wires went bad. We ended up buying a new Nest in order to test my theory. First we just replace the Nest display and was getting the same issue. So we replace the C diagram plate and that was it.

Hope this is helpful. If your still struggling, they do sell the Nest Learning Thermostat 3rd Generation Base on Google store so you don't have to buy the entire unit for $50 bucks. Its showing sold out now and they do not offer it on Amazon. That is something they probably should look into if these bases are faulty.

Re: Nest Thermostat issue - Attach the display to base, and remove again

dougmcdaniel88 — Fri, 31 Mar 2023 19:30:37 GMT

Having the same problem. Sure am tired of trying to fix it. Thanks for the info.

Re: Nest Thermostat issue - Attach the display to base, and remove again

Elm18 — Tue, 09 May 2023 04:14:29 GMT

HI MelbaDT,

Have a look at the rest of the posts. Can you help further with my answers to your questions and the other posts in this thread?

Re: Nest Thermostat issue - Attach the display to base, and remove again

Stat2411 — Thu, 11 May 2023 12:03:45 GMT

Hey Doug,

My issue was that my base plate went bad. Doesn't matter how long you charge for, if the base plate is not functioning you will continue to get the message to reattach base. Once we swapped out the base everything worked fine.

Re: Nest Thermostat issue - Attach the display to base, and remove again

Stat2411 — Thu, 11 May 2023 12:09:48 GMT

Elm,

I found a solution to the problem. The base of my unit went back. Once I had eliminated every other cause that was the last thing to was to swap out the base. As soon as a had the new base plate installed everything worked like a charm. Hope this helps.

Re: Nest Thermostat issue - Attach the display to base, and remove again

bilihor — Sun, 02 Jul 2023 02:34:42 GMT

So I decided to replace Nest with new, kept old plate - no good. Changed base plate with new one - same problem. Nest won't start.
I have just spinning ring around without Home icon.