topic Heat link in Nest Thermostats

Heat link

Woody67 — Thu, 16 Sep 2021 16:29:06 GMT

How do I contact you via email, my heat link has failed I’ve had the system since 17.02.2020

Re: Heat link

AlexD — Fri, 17 Sep 2021 08:25:21 GMT

I am sorry to hear that you're Heat Link is not working as expected anymore.

I or any of my colleagues would be happy to try and assist you here with it if you could give us some more details about what's going on with it.

If you would like to reach out to any of our other support channels you can use this link: https://bit.ly/3z2CEPC . Just make sure the correct region is selected at the bottom, if you need to change it, and select the contact us option. You will get a list of all our other support channels where you can reach us like phone, chat or social media.

Re: Heat link

AlexD — Sun, 19 Sep 2021 08:26:23 GMT

Hi @Woody67 , I wanted to check in.

Do you need any further assistance with your thermostat? If so, make sure to let us know here.

Re: Heat link

Woody67 — Sun, 19 Sep 2021 16:53:07 GMT

Hi Alex

My system shows 240 vaults at the heat link but nothing beyond ie no lights on the heat link.

I have had it since 17.02.2020

Kind regards

Jan Forrest

Re: Heat link

AlexD — Mon, 20 Sep 2021 14:28:42 GMT

Thanks for letting me know @Woody67 .

If you already checked that the power is ok, try and power cycle the Heat Link, if you have not already.

Turn the power off to the Heat Link for a few minutes, if you are comfortable in doing so, and then turn it back on. See if after the Heat Link has any reaction when you press the button on it and let me know here.

Re: Heat link

Woody67 — Mon, 20 Sep 2021 18:32:00 GMT

My electrician tried all of that.

Jan

Re: Heat link

Vladut — Tue, 21 Sep 2021 15:17:03 GMT

Thank you so much for letting us know. Did you try to press the button on the Heat Link and see what happens?

Re: Heat link

Woody67 — Tue, 21 Sep 2021 18:29:31 GMT

Yes nothing

Re: Heat link

Vladut — Thu, 23 Sep 2021 14:28:02 GMT

We'd love to investigate this further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3oVDg4g . Make sure to include the display serial number starting with 09A (3rd generation thermostat)/15AA(Thermostat E), the email associated with your Nest account and your full post address.

Re: Heat link

Woody67 — Sat, 25 Sep 2021 11:17:37 GMT

I have completed the form but i'm not 100% what my nest account @ reference is as my electrician set it up on my mobile nest control app it shows Janette Forrest and under the greyed out house with ! The Withers which is my houses name.

Re: Heat link

Woody67 — Sat, 25 Sep 2021 11:18:52 GMT

The Full address:

The Withers

Valeswood

Little Ness

Shrewsbury

SY4 2LH

Re: Heat link

AlexD — Sun, 26 Sep 2021 14:11:22 GMT

Thanks for letting us know @Woody67 , me or one of my colleagues will soon reach out to you over email.

Re: Heat link

CristianC — Wed, 27 Oct 2021 08:58:53 GMT

Hello again,

Just checking in. Do you still need our help?