topic Adding Nest Learning 3rd Gen to App / Google Home? in Nest Thermostats

Adding Nest Learning 3rd Gen to App / Google Home?

TallGuyB — Sat, 05 Feb 2022 16:44:16 GMT

Hi All,

I’ve got two Nest therms, one Nest E, connected to Wi-Fi and App, works great. I added a Nest Learning Therm, 3rd gen today. It’s connect to Wi-Fi and working, but when I try to sync it to the App / Home, I keep getting error messages TD014 and TD016 mostly. Both are connected to a 2.4ghz Wi-Fi extender. Any ideas? I’ve reset all the things twice.

Re: Adding Nest Learning 3rd Gen to App / Google Home?

F_the_Nest_App2 — Sat, 05 Feb 2022 18:40:34 GMT

Same problem. 1st Nest 3rd gen had no problem connecting to router and to Nest app. 2nd one kept getting errors / failures, so I gave up and just let it stay connected to my router, so the app is useless for the 2nd Nest.

I noticed that both have the exact same Key ID and both have the same serial. Also, the Add Device shows a default of Nest Thermostat and not Nest self learning thermostat and it won’t let you select it.

the devices are great, but the app REALLY SUCKS!!!

Re: Adding Nest Learning 3rd Gen to App / Google Home?

TallGuyB — Sat, 05 Feb 2022 19:17:04 GMT

Thanks for your response! I uninstalled the existing Nest E, then logged out the WWN on it, installed the new Nest Learning to the app, THEN reinstalled the Nest E on the app and they’re both working fine now! What a pain…

Re: Adding Nest Learning 3rd Gen to App / Google Home?

MelbaDT — Fri, 11 Feb 2022 06:25:54 GMT

Hey folks,

Thanks for posting and we're sorry to hear about your experience, F_the_Nest_App2. Have you tried the suggested steps here: https://bit.ly/2N8dyvF If yes but to no avail, please try the steps that @TallGuyB if it makes any difference.

@TallGuyB, appreciate your time figuring out a fix and keeping us in the loop about what you've done. This will definitely be a great help for others out there who are having the same concern.

We'll also take your experiences as feedback — we'll learn from it to deliver a better one in the future.

Best,

Melba