topic Re: Nest thermostat keeps turning off in Nest Thermostats

Nest thermostat keeps turning off

Brens76 — Sun, 30 Jan 2022 14:19:20 GMT

My nest thermostat has worked fine for over a year now. Just in the last 3 days now I has started shutting off (going into Away mode) while I am still at home. I only notice because it starts getting really cold and when I go check the thermostat will be in away eco mode. This is horrible at night. The last two nights I wake up freezing the temp is 58 degrees and the dang thermostat is I. Away mode. I check the History and it only says. “No Presence Detected”. Why all of a sudden has it started doing this? I made no changes to the setting or anything. It’s middle of winter time and it’s freezing me out. Please help.

Re: Nest thermostat keeps turning off

johnCNA — Mon, 31 Jan 2022 02:21:49 GMT

A quick temporary work-around is to turn off Home/Away Assist in the Nest settings. Personally, I found the whole Home/Away presence sensing to be so unreliable, I turned it off and haven't looked back.

Re: Nest thermostat keeps turning off

Ryan_G — Mon, 07 Feb 2022 00:13:55 GMT

Hey all,

I just wanted to follow up and see if anyone is still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Nest thermostat keeps turning off

Ryan_G — Wed, 09 Feb 2022 22:15:16 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Regards,

Ryan

Re: Nest thermostat keeps turning off

Brens76 — Thu, 10 Feb 2022 01:40:26 GMT

Hello. I have tried turning off the Home/Away Assist mode, but that did not resolve it either it still turns itself off and goes into Eco mode. So only work around I could figure out was to change my eco mode temp from the default temp to a higher temp like 68 degrees so when it goes into eco mode while I sleep I do not wake up freezing when the temp drops to the 50’s. I don’t know what else to do. And not sure why all of a sudden it just started doing this.

Re: Nest thermostat keeps turning off

AngelaB — Sat, 19 Mar 2022 16:10:18 GMT

My nest stopped working. Electrician came out and changed burnt wire and breaker. Nest keeps saying “thermostat shutting down” and goes blank. Then shows a google logo. I don’t know what’s going on!

Re: Nest thermostat keeps turning off

Chollie — Mon, 28 Mar 2022 18:14:06 GMT

Any update on this? Seemingly same issue over here..

Re: Nest thermostat keeps turning off

Brens76 — Tue, 29 Mar 2022 13:00:37 GMT

I’m still having this issue. It just going into Away status and into Eco Mode multiple times during the day while I’m home. And the worst is at night while I’m sleeping. I don’t understand why it thinks I am away it’s suppose to be using my phone location to detect where I’m at and clearly it is not. But no one seems to know how to fix this. Even turning off the home/away assist does nothing. Im very frustrated and about to replace with another brand. I don’t know what else to do at this point.

Re: Nest thermostat keeps turning off

4Chandra4 — Tue, 05 Apr 2022 19:23:46 GMT

Ryan I’m having this issue . It just started about a week ago . I’ve had it for over a year maybe even two and I’ve been happy . My away home assist is off . It has just just its self off completely at least 4 times now

Re: Nest thermostat keeps turning off

Susiev123 — Sat, 30 Apr 2022 12:15:07 GMT

Hi, my thermostat keeps shutting down. I can’t figure out why. Nothing wrong with air conditioner unit.

Re: Nest thermostat keeps turning off

Susiev123 — Sat, 30 Apr 2022 12:16:44 GMT

Yes, I need help

Re: Nest thermostat keeps turning off

Ryan_G — Tue, 03 May 2022 01:29:26 GMT

Hey folks,

Thanks for reaching out and we're sorry for the delay.

I'd like to further investigate what's happening by checking a couple of things. @Brens76, did you set any temperature schedule? Do you have a common wire connected at the base?

@Susiev123, which Nest thermostat are you using? Could you share a photo of your current wiring configurations?

I hope to hear from you soon.

Best regards,

Ryan

Re: Nest thermostat keeps turning off

aatienza — Sat, 07 May 2022 06:17:35 GMT

Hey folks,

Chiming in to ensure everything is covered here. Let us know if you still need help, and the community will be happy to lend a hand.

Thanks,

Archie

Re: Nest thermostat keeps turning off

Brens76 — Sun, 08 May 2022 12:22:46 GMT

Yes I have a schedule set everyday of the week. It’s the same. H by it even with the schedule on. It still just shuts off and goes into “away mode” when I’m home. Mostly at night when I’m sleeping. But will also do this during the day if I don’t walk by the thermostat often. I thought it was suppose to use my phones “location” to know if I was home or away. I have checked my phone location setting are on and set to always allow

Re: Nest thermostat keeps turning off

Brens76 — Sun, 08 May 2022 12:29:05 GMT

Still an issue for me. Only way I can figure out how to work around it is to change my default “eco mode” temps. So during winter I set my eco mode temp to 65 so when it kicks off and eco mode come on I don’t wake up in the middle of the night freezing when temp drops into 50s. This to me is not a fix. But what I had to do because it’s not working.

Re: Nest thermostat keeps turning off

Lsutton — Fri, 13 May 2022 18:23:33 GMT

Hi Ryan, when my air conditioner is on before it reaches the correct temp it turns off with a knocking sound. When I go to the nest thermostat, it turns the air conditioner back on without the knocking sound. It’s almost as if since I’m walking near the thermostat something jigggles inside the thermostat and it turns back on the air conditioner.

Re: Nest thermostat keeps turning off

14ernative — Thu, 02 Jun 2022 23:21:47 GMT

Having the same issue w/ AC shutting off before it reaches correct temp …. I don’t see a single place in this thread where u address any of these issue or give any advice for a fix ??

Re: Nest thermostat keeps turning off

Usergc — Wed, 15 Jun 2022 23:47:28 GMT

Ryan,

my thermostat is new and keeps turning off when no one is at home. How can I stop that?

Re: Nest thermostat keeps turning off

ColorCrush — Sat, 02 Jul 2022 20:08:17 GMT

We have an issue where every day mid-day it turns off the air conditioner and just turns the fan. It is HOT, and we can’t it to be cooler in here! We have looked to make sure all of the automatic settings are off and turned off everything we can see on! We have to turn off the thermostat and wait a few mins mid day and then turn it back on! This sucks when it is 90 degrees out!

Re: Nest thermostat keeps turning off

ciabernathy2025 — Wed, 06 Jul 2022 20:05:26 GMT

I have the same problem in the summer it puts the tem up when we lower when going to bed. I have our nest foe a few years and it was working great nor problem. (this with a unit-3 zones0 I would like t know how to fix this problem..