topic Re: Nest App won’t Connect in Nest Thermostats

Nest App won’t Connect

Ajt8888 — Sat, 05 Feb 2022 09:39:22 GMT

I’m still unable to connect from my IPhone Nest App to my thermostat either on WiFi or 4g. The problem has occurred since Google got involved. My only solution is to change to Hive

Re: Nest App won’t Connect

UserInfinity — Mon, 07 Feb 2022 02:19:45 GMT

I am having the same issue, cannot get past the "Choose an account" screen. I choose account never moves to the next screen. Tried reloading the app and restarting my iPhone.

Re: Nest App won’t Connect

Ajt8888 — Tue, 08 Feb 2022 10:16:00 GMT

No this system still no longer works I was advised by Google support that they have elevated the issue and I would hear back in 48 hours. To date I have not heard anything more.

Re: Nest App won’t Connect

MelbaDT — Fri, 11 Feb 2022 02:56:49 GMT

Hey folks,

Sorry to hear about your experience but thanks for reaching out to the Google Nest Community.

@Ajt8888, could you provide the case id of your interaction with our support team so I can have it reviewed?

@UserInfinity, are you using a migrated Google account as well or just the old Nest one? Have you tried logging into another device like another phone or tablet or on a computer's browser? Also, are you getting a message upon choosing your account when signing in?

Best,

Melba

Re: Nest App won’t Connect

MelbaDT — Tue, 15 Mar 2022 08:04:35 GMT

Hey folks,

Sorry for the long delay here.

I'm checking back in if you still need help with this.

Best,

Melba