topic Re: New Nest E thermostat won’t turn on in Nest Thermostats

New Nest E thermostat won’t turn on

Ashtons99 — Mon, 31 Jan 2022 20:35:46 GMT

I’ve just bought a Nest E system from a friend. It is brand new and still sealed.
im going through the set up but on plugging the thermostat USB lead into the socket the unit isn’t illuminating and the set up process in the app can’t find the thermostat.
There are no lights at all on the display.
Is it likely that I’ve got a faulty unit or is there some sort of internal battery that needs to charge

Re: New Nest E thermostat won’t turn on

DRP — Mon, 31 Jan 2022 22:48:45 GMT

I am having the EXACT same problem. Anyone out there?

Re: New Nest E thermostat won’t turn on

MelbaDT — Thu, 10 Feb 2022 06:30:44 GMT

Hey folks,

Thanks for posting and sorry for the delayed response.

Do you still need help with this? If yes, it seems that the battery of your Nest Thermostat E has drained and there’s not enough power being delivered over your system’s wires. I suggest that you both go through the suggested troubleshooting steps here https://bit.ly/3uBlTLV

Keep me posted.

Best,

Melba