topic Re: heat link dead at boiler, how do you make contact with nest to get a new one. in Nest Thermostats https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103195#M23008 <P>i do not know what to do?</P> Thu, 10 Feb 2022 09:38:49 GMT Miki123 2022-02-10T09:38:49Z heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103183#M23004 <P>Heat link died at the boiler message showing on thermostat H71 no heating boiler is fine but no power to the heat link, can anyone help with a contact number?</P> Thu, 10 Feb 2022 08:58:04 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103183#M23004 monty32wine 2022-02-10T08:58:04Z Re: heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103194#M23007 <P>i have the same problem. good luck with google support</P> Thu, 10 Feb 2022 09:37:58 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103194#M23007 Miki123 2022-02-10T09:37:58Z Re: heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103195#M23008 <P>i do not know what to do?</P> Thu, 10 Feb 2022 09:38:49 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103195#M23008 Miki123 2022-02-10T09:38:49Z Re: heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103215#M23013 <P>Hi there all,</P> <P>Thanks for letting us know.<BR /> <BR /> Could you tell me please when did the situation start occurring first and when was the thermostat installed?<BR /> <BR /> Also, please answer to the following questions:<BR /> <BR /> Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?<BR /> Are you seeing any wiring report or error on the thermostat and/or the app?<BR /> Have you had any recent power cuts in your area? If yes, has the power been restored?<BR /> Have you recently had service or maintenance on your electrical, plumbing, or heating system?<BR /> If yes, how long was the power off for? (Be specific.)<BR /> Could you tell us please if you've checked on the breaker switch and fuse box?<BR /> Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?<BR /> <BR /> &nbsp;</P> Thu, 10 Feb 2022 11:18:25 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103215#M23013 DragosC 2022-02-10T11:18:25Z Re: heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103232#M23021 <P>I answered to these questions but I have NO solution from Nest support. It is yours standard procedures but solution nowhere.</P> Thu, 10 Feb 2022 12:51:54 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103232#M23021 Miki123 2022-02-10T12:51:54Z Re: heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103244#M23028 <P>Thanks for letting me know. You can contact our live support team to get a replacement.&nbsp;We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here: <A href="https://bit.ly/3Jln6eK" target="_blank">https://bit.ly/3apBRyV</A>. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.</P> Thu, 10 Feb 2022 13:26:39 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/103244#M23028 DragosC 2022-02-10T13:26:39Z Re: heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/104621#M23341 <P>Hi there, just checking in with you. Did you manage to fill the form?</P> Sat, 12 Feb 2022 13:35:56 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/104621#M23341 Vladut 2022-02-12T13:35:56Z Re: heat link dead at boiler, how do you make contact with nest to get a new one. https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/105443#M23566 <P>Hi there.&nbsp;It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.</P> Mon, 14 Feb 2022 13:47:29 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/heat-link-dead-at-boiler-how-do-you-make-contact-with-nest-to-get-a-new-one/m-p/105443#M23566 CristianC 2022-02-14T13:47:29Z