topic Re: Heatlink stopped working in Nest Thermostats

Heatlink stopped working

atulver_hi — Wed, 09 Feb 2022 00:54:45 GMT

Hi, I have a problem with my heat link which has been working reliably until last week. There is 240 volt supply, with no lights on, tried the 30 second button press, tried turning the power off for 10 minutes to see if that helped but nothing has worked, I think this needs replacing, please can you let me know what I need to do to get a replacement, I bought this last year December

Re: Heatlink stopped working

DragosC — Fri, 11 Feb 2022 14:04:12 GMT

Hi there @atulver_hi

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

Re: Heatlink stopped working

atulver_hi — Sat, 12 Feb 2022 12:07:59 GMT

Hi,

Please see my answers below -

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode? - There is no light in heatlink , its dead.
Are you seeing any wiring report or error on the thermostat and/or the app? No
Have you had any recent power cuts in your area? If yes, has the power been restored? No
Have you recently had service or maintenance on your electrical, plumbing, or heating system? No, I have 3 zone setup and its only one of the heatlink gone rest 2 are working fine.
If yes, how long was the power off for? (Be specific.) No
Could you tell us please if you've checked on the breaker switch and fuse box? All working
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference? No

Re: Heatlink stopped working

CristianC — Mon, 14 Feb 2022 13:21:09 GMT

Hi there. Thanks for the details. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.

Re: Heatlink stopped working

AlexD — Wed, 16 Feb 2022 18:21:38 GMT

Hi, I wanted to check in. DId you get in touch with my colleagues? Make sure to let me know if you need any further assistance.

Re: Heatlink stopped working

AlexD — Fri, 18 Feb 2022 18:53:47 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.