topic Re: Uk nest e wont connect to phone for install in Nest Thermostats

Uk nest e wont connect to phone for install

bomberfrog — Sat, 05 Feb 2022 18:36:23 GMT

Any help gratefully accepted, I have a 3rd gen nest stat working fine.

Bought a nest e for 2nd zone and it will not connect to my phone to let me install, cant see it with a BLE scanner either.

Any ideas please?

Re: Uk nest e wont connect to phone for install

AlexD — Fri, 11 Feb 2022 11:00:00 GMT

Thanks for reaching out to us @bomberfrog . I would be happy to try and assist.

Just to confirm, do you have the phone symbol with the Nest app logo inside of it on the display of the thermostat? And if so, do you get any particular message when you try and add it to the Nest app? A particular code perhaps with a message to why it could not be added or connected perhaps.

Re: Uk nest e wont connect to phone for install

CristianC — Mon, 14 Feb 2022 11:53:48 GMT

Hi there. Just checking in. How's it going with your thermostat?

Re: Uk nest e wont connect to phone for install

bomberfrog — Mon, 14 Feb 2022 12:09:44 GMT

Hi, I returned this as faulty, I suspect Bluetooth fault. I had the phone with a nest symbol in it and a code for Bluetooth to answer the previous message also.

I have a new one coming so will hopefully be good to go

Re: Uk nest e wont connect to phone for install

CristianC — Mon, 14 Feb 2022 12:16:17 GMT

Hey @bomberfrog. Thanks for the update. Let me know how it goes with your new thermostat.

Re: Uk nest e wont connect to phone for install

CristianC — Thu, 17 Feb 2022 12:20:32 GMT

Hello again. Just checking in. Do you still need assistance?

Re: Uk nest e wont connect to phone for install

CristianC — Mon, 21 Feb 2022 12:20:21 GMT

It's been while since this thread was last updated so I'm going to close it. If anything comes up, feel free to open a new one.