topic Re: Heatlink is dead ho w can I get a replacement. in Nest Thermostats

Heatlink is dead ho w can I get a replacement.

AlanBarron — Fri, 11 Feb 2022 10:55:47 GMT

No Lights - Power is ok to device. H71 error. No heating. Need replacement asap

Re: Heatlink is dead ho w can I get a replacement.

DragosC — Fri, 11 Feb 2022 13:18:07 GMT

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

Re: Heatlink is dead ho w can I get a replacement.

AWils — Fri, 11 Feb 2022 13:47:59 GMT

Hi, same issue over here ... heat link seems to be dead. USB power does light up all the led's of the heat link, the thermostat is still fine too (H72), the heater itself is fine and receives power, but of course not triggered anymore by the nest thermostat.

Down for about 24 hours now ...

How can this device (heat link) be replaced. Also googled some videos, so I guess the diode needs to be replaced.

Re: Heatlink is dead ho w can I get a replacement.

DragosC — Fri, 11 Feb 2022 14:19:06 GMT

Thanks for letting me know @AWils

Thanks for the details/trying the steps. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here: https://bit.ly/3apBRyV. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.

Re: Heatlink is dead ho w can I get a replacement.

Cfollett — Fri, 11 Feb 2022 15:43:25 GMT

hello my heat link is also broken how do I get a replacement?

Re: Heatlink is dead ho w can I get a replacement.

DragosC — Fri, 11 Feb 2022 16:34:51 GMT

Hi there @Cfollett. Please check on the messages above from the thread.

Re: Heatlink is dead ho w can I get a replacement.

CristianC — Mon, 14 Feb 2022 12:30:27 GMT

Hi there. Just checking in. How's it going with your Heat Link?

Re: Heatlink is dead ho w can I get a replacement.

CristianC — Wed, 16 Feb 2022 12:32:21 GMT

Hello again. It's been a while since this thread was last updates so I'm going to lock it. If anything comes up, feel free to open a new one.