topic Re: Lost thermostats screen to enable temperature adjustment in Nest Thermostats

Lost thermostats screen to enable temperature adjustment

timvt — Mon, 24 Jan 2022 17:26:50 GMT

I suddenly lost my ability to adjust the temperature of the house on my nest app. I’m still getting the screen with “home/away”, but the thermostat doesn’t come up. I can verbally ask Alexa to adjust the temp, but can’t get my phone to show the thermostat. Can you help?

Re: Lost thermostats screen to enable temperature adjustment

RalphM — Tue, 15 Feb 2022 22:30:07 GMT

I am having a similar problem. I have lost the icons at the bottom of the app on my iPhone so I cannot adjust the temp. I see you have had no response to your problem. If you have remedied your situation could you let me know how you did it? Ralph. #########

Re: Lost thermostats screen to enable temperature adjustment

Ryan_G — Wed, 23 Feb 2022 04:37:34 GMT

Hey everyone,

Thanks for reaching out and we're sorry for the delay.

A few questions to further isolate the issue:

Were there any updates available for the Nest app or Google Home app?
How about the iOS updates?
Try to uninstall and reinstall the app and log back in.
Check the status of your Nest Thermostat by going to settings > network.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

Re: Lost thermostats screen to enable temperature adjustment

Ryan_G — Mon, 11 Jul 2022 16:17:24 GMT

Hey folks,

Thanks for visiting the Google Nest Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Hope this helps!

Kind regards,

Ryan