topic Re: Heat link in Nest Thermostats

Heat link

edvardo102 — Mon, 21 Feb 2022 07:22:40 GMT

Heat link dead. I need a replacement ASAP.

Re: Heat link

CristianC — Tue, 22 Feb 2022 12:44:33 GMT

Hi there. Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

Re: Heat link

CristianC — Thu, 24 Feb 2022 12:46:51 GMT

Hello again. Just checking in. How's it going with your Heat Link?

Re: Heat link

Vladut — Sat, 26 Feb 2022 14:04:55 GMT

Hi there, just checking in with you. As you haven't replied, I'm gonna go and lock this thread. If you need anything else, feel free to contact us again. Have a nice day!