topic Re: nest thermostat quality return claim for 4th time in Nest Thermostats

nest thermostat quality return claim for 4th time

jgvalenciav1960 — Wed, 23 Feb 2022 18:26:34 GMT

I have placed a warranty claim. Replacement was sent. It came defective. Second claim set, replacement sent and again defective. Third claim set again another replacement set and it arrive defective one more time

Im very upset with the replacement equipment received No quality control.

All step by step were follow, pictures sent video sent. Case upscaled to service no response after 48 hours

I'm claiming a new replacement they refused. They said only return repairs thermostat but it is unveliavableb it happen.

I bought a new one 250$ to solve until google people be able to send me a replacement that works.

last case: 2-############2271

Re: nest thermostat quality return claim for 4th time

MelbaDT — Thu, 24 Feb 2022 06:25:37 GMT

Hey jgvalenciav1960,

Sorry that you had to go through this. I want to have everything reviewed — could you provide the case id of your interaction with our support team as it was automatically masked by the system above? You may place spaces or dashes in between the digits.

Best,

Melba

Re: nest thermostat quality return claim for 4th time

jgvalenciav1960 — Sat, 26 Feb 2022 22:43:20 GMT

No solution yet. They said are waiting someone knows what’s going on !

very frustrating situation

never happened to me before google took nest

incompetence or burocracy? Or both?

Re: nest thermostat quality return claim for 4th time

MelbaDT — Tue, 01 Mar 2022 11:44:12 GMT

Hey there,

My apologies for the delay but I've found your case using the email address associated with your Community profile. I understand this has been a frustrating experience but I've reached out to our higher level of support working on your case. Rest assured that the team is still looking into this issue and I'll update the thread once there is more news to share.

Best,

Melba

Re: nest thermostat quality return claim for 4th time

MelbaDT — Fri, 11 Mar 2022 02:42:07 GMT

Hey there,

Checking on your case, it seems that another replacement was processed for you. How's everything going now?

Best,

Melba

Re: nest thermostat quality return claim for 4th time

MelbaDT — Tue, 15 Mar 2022 08:10:59 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba