topic Broken Heatlink in Nest Thermostats

Broken Heatlink

Patrick1989 — Tue, 08 Mar 2022 20:14:31 GMT

My heatlink is broken.

tried everything from the documentation.

nothing works, no lights and no power at all for the heatlink.

checked wiring as well.

it is not warm here!

how to solve, but seen same issues and might need a new heatlink.

thanks

Re: Broken Heatlink

DragosC — Wed, 09 Mar 2022 10:31:46 GMT

Hi there @Patrick1989,

Thanks for the details/trying the steps. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.

Re: Broken Heatlink

AlexD — Sat, 12 Mar 2022 14:45:32 GMT

Hi, I wanted to check in. Did you manage to get in touch with my colleagues? Let me know if you need any further assistance.

Re: Broken Heatlink

Patrick1989 — Sat, 12 Mar 2022 15:15:20 GMT

Hi Alex and Dragos,

spoken with an colleague, and awaiting a new heatlink.

Old/broken one is send as a return.

thanks all

Re: Broken Heatlink

AlexD — Sat, 12 Mar 2022 15:27:25 GMT

That is great to hear. I'll leave this thread open and check in a bit later to see if you need assistance with anything else. Make sure to let me know if anything else comes up that you need assistance with.

Re: Broken Heatlink

DragosC — Thu, 17 Mar 2022 11:00:35 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!