topic Re: W5 error in Nest Thermostats

W5 error

Evan1 — Fri, 04 Mar 2022 01:31:53 GMT

These thermostats have a known defect that causes them to fail to connect to wifi. Ours is less than 2 months old and just died. When reaching out to Google they told me they send me a new one only if I set up a Google pay account and they charged my card to hold the money while they waited for me to send back defective unit. No thank you. I’ll just return it.

Re: W5 error

MelbaDT — Tue, 08 Mar 2022 22:33:47 GMT

Hey Evan1,

I understand where you're coming from and I'm we're sad to see you go. We'll definitely take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future.

Best,

Melba

Re: W5 error

MelbaDT — Sat, 12 Mar 2022 01:05:35 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba