topic Re: Farsight Near display stopped working in Nest Thermostats

Farsight Near display stopped working

schase56 — Tue, 08 Mar 2022 21:03:27 GMT

Nest Learning Thermostat 3rd Gen

I've had this for six weeks, and the Near (detailed) display has stopped automatically showing when I am close (3 ft). The Farsight display still automatically triggers, but when coming closer it no longer switches to the detailed display. If I press on the Nest face the detailed display then shows.

Suggestions?

(I'm in the UK)

Re: Farsight Near display stopped working

DragosC — Wed, 09 Mar 2022 10:17:05 GMT

Hi there @schase56,

Thanks for reaching out. You can learn more about the Farsight settings and how to change them by accessing the following article: The Farsight screen . Also, could you provide me please with some pictures or a short video of the specific issue?

Re: Farsight Near display stopped working

Flyfisher1 — Wed, 09 Mar 2022 12:47:09 GMT

I am having the exact same issue. Farsight is turned on and wakes up when Im far away but the 'near' feature doesnt work anymore. I tried resetting the thermostat and that didnt help.

Re: Farsight Near display stopped working

Flyfisher1 — Wed, 09 Mar 2022 12:59:39 GMT

Follow up- I did a full reset of the Nest and now farsight is working properly.

Re: Farsight Near display stopped working

CristianC — Wed, 09 Mar 2022 13:20:25 GMT

Hey @Flyfisher1. I'm glad to hear it works now. Let me know if you see anything unusual.

Re: Farsight Near display stopped working

schase56 — Wed, 09 Mar 2022 13:25:34 GMT

@Flyfisher1 , when you say you did a full reset of the Nest, what exactly did you do? I'm a bit nervous about doing something like that and having to redo all of the settings--most of which were done by the professional who installed my boiler.

Re: Farsight Near display stopped working

Flyfisher1 — Wed, 09 Mar 2022 14:10:23 GMT

First I tried just selecting 'restart' and it just reboots the nest and doesnt erase anything but that didnt fix the issue. Then I went to the reset option on the thermostat and selected 'all settings' and then set it up again and that fixed it. Maybe you can copy all the settings first and do a full reset and enter info back in. good luck

Re: Farsight Near display stopped working

CristianC — Wed, 09 Mar 2022 14:13:05 GMT

Hey @schase56. You can take a photo of your current settings and then reset the thermostat from Settings > Reset > All Settings

Re: Farsight Near display stopped working

schase56 — Wed, 09 Mar 2022 14:30:22 GMT

OK, I'm going to leave this for now, as it's a minor issue and there are bigger ones, e.g. Home and Away not working properly, has been mentioned in other posts.

But I will point out to @DragosC: the page in the link you provided earlier has an error: it's missing a couple of images--the ones that are relevant in my case! Under the heading 'Farsight changes when you get closer to your thermostat' your linked page is missing the images for 'Current room temperature', whilst this page has the images!

Re: Farsight Near display stopped working

DragosC — Wed, 09 Mar 2022 14:39:48 GMT

https://bit.ly/37aaZ69 Try this link please @schase56

Re: Farsight Near display stopped working

schase56 — Wed, 09 Mar 2022 15:07:36 GMT

No @DragosC, that's the broken page!!

Compare to this linked page (scroll down to the 'Farsight changes when you get closer to your thermostat').

Re: Farsight Near display stopped working

DragosC — Wed, 09 Mar 2022 15:39:42 GMT

Understood now @schase56. Sorry for the confusion. You can point out to the article writers that the information is missing from the European page. Thank you also for pointing this out. We'll file a report for it as well.

Re: Farsight Near display stopped working

schase56 — Fri, 11 Mar 2022 12:40:31 GMT

Curiouser and curiouser

Today my near (detailed) Farsight screen started working again! I didn't do anything to make this happen. Although it now seems that I sometimes need to be very close to the Nest, i.e. less than a foot, for the detailed screen to activate. My main Farsight screen still activates at the greater distance, as it always has.

What kind of sensor(s) does the Nest use to trigger the far and near Farsight displays? I think it might be heat related, as waving an object in front of the Nest does not trigger the display.

Re: Farsight Near display stopped working

CristianC — Fri, 11 Mar 2022 13:43:48 GMT

Hey @schase56. I don't know what type of sensors they are exactly, but I know that there are proximity and motion sensors in the thermostat. Is your thermostat on a stand or on the wall? Can you also check the battery in the power settings? Farsight won't work properly if the thermostat has a low battery.

Re: Farsight Near display stopped working

schase56 — Fri, 11 Mar 2022 14:59:52 GMT

@CristianC, it's on a stand, plugged into a wall outlet.

I've now discovered the 'Technical Info' menu in the thermostat settings, which provides a lot of information, most of which is explained here.

The battery voltage is fine (over 3.9v), there's some data about the activity sensors (which I'm now curious to research): long; ALS vis; ALS infrared; TP. I can see a couple of these numbers changing as I move around.

Re: Farsight Near display stopped working

CristianC — Fri, 11 Mar 2022 15:11:25 GMT

Thanks for getting back to me. If it's on a stand, it might not be as accurate as on the wall. For instance, using the Nest Stand to place the thermostat on a shelf or table, the Farsight sensing distance will change because of the angle of the stand. Here's what I can tell you about the activity sensors:

Long: This value changes between 0 and 1 based on movement. You can test it by waving your hand in front of the thermostat.
ALS vis: Ambient light sensor, visible light.
ALS infra.: Ambient infrared sensor. It's expected behavior for this to report 0.

Re: Farsight Near display stopped working

AlexD — Mon, 14 Mar 2022 17:20:13 GMT

Hi, I wanted to check in. Do you require assistance with anything else at the moment? If so, make sure to let me know.

Re: Farsight Near display stopped working

schase56 — Mon, 14 Mar 2022 18:59:40 GMT

Thanks! Yes, probably. Some of which I will post in the forum when I have time, others are definitely problems I need to raise with customer support.

Re: Farsight Near display stopped working

DragosC — Wed, 16 Mar 2022 13:17:31 GMT

Sure, no worries. If you need any detailed help, let us know please so we can create a case with our senior support. Have a good one!

Re: Farsight Near display stopped working

michaeljay — Thu, 26 May 2022 23:39:22 GMT

I have the same issue… it seems to have started after the most recent software update… never had an issue with it ever, for years.