topic Re: Nest learning thermostat changing temp unexpectedly throughout day in Nest Thermostats

Nest learning thermostat changing temp unexpectedly throughout day

TH1077 — Mon, 21 Feb 2022 12:09:42 GMT

Ever since we installed the Nest learning thermostat over a year ago, it has consistently been changing the temperature setting on it's own to an extremely high heat setting in heat mode and then extremely low temps in cool mode. We turned off all auto sensing and eco settings to try to make it stop, but it still does this at random times during day and night. Please help!!!

Re: Nest learning thermostat changing temp unexpectedly throughout day

Ryan_G — Sat, 26 Feb 2022 16:49:08 GMT

Hi TH1077,

Thank you for reaching out and we're sorry for the delay.

Were you able to check the temperature schedule? This could be the reason why your thermostat automatically changes the temperature. You could try to delete the schedule and set a new one and observe how it goes for the next couple of days.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

Re: Nest learning thermostat changing temp unexpectedly throughout day

Ryan_G — Tue, 01 Mar 2022 21:00:04 GMT

Hey TH1077,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Nest learning thermostat changing temp unexpectedly throughout day

TH1077 — Wed, 02 Mar 2022 21:51:15 GMT

Ryan, thanks for the reply. I purposely set up a schedule for every day, to keep the same temperature, because the thermostat was sporadically increasing the temperature by as much as ############ degrees. I also had disabled the home/away assist last year so I could try to troubleshoot the issue better. The issue was happening for awhile before I had set the schedule. Any other ideas would be greatly appreciated. Thanks again.

Re: Nest learning thermostat changing temp unexpectedly throughout day

TH1077 — Wed, 02 Mar 2022 21:52:52 GMT

Correcting the last reply

The temperature is increasing by as much as ten to twelve degrees.

Re: Nest learning thermostat changing temp unexpectedly throughout day

Ryan_G — Sat, 05 Mar 2022 22:14:22 GMT

Hey TH1077,

Thanks for the update and sorry for the late reply.

The temperature increase of 10 to 12 degrees is a big difference. Could you tell us if you already tried to reset your schedule and a complete factory data reset on your thermostat?

Best regards,

Ryan

Re: Nest learning thermostat changing temp unexpectedly throughout day

Ryan_G — Wed, 09 Mar 2022 20:15:03 GMT

Hey @TH1077 ,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Nest learning thermostat changing temp unexpectedly throughout day

TH1077 — Wed, 09 Mar 2022 20:39:18 GMT

Hey ryan, thanks for checking up. I am really at a loss for options. I followed all of the suggestions and steps to delete any auto schedules and energy saving settings and it still changes the temp on it's own at least once a day. Sometimes at 10-15 degrees higher on the heat. I am having my regular HVAC technician come out to make sure it is wired properly. If he does say it is wired properly, and this malfunction keeps happening, does google nest have any replacement warranties for units that are malfunctioning?

Re: Nest learning thermostat changing temp unexpectedly throughout day

Ryan_G — Wed, 09 Mar 2022 23:21:49 GMT

Hey TH1077,

Thanks for the update.

We'll be glad to assist you on your warranty replacement if the device is faulty and it is within warranty period.

I hope to hear from you soon after a technician checks your system.

Best regards,

Ryan

Re: Nest learning thermostat changing temp unexpectedly throughout day

Ryan_G — Sun, 13 Mar 2022 00:05:48 GMT

Hey TH1077,

I just wanted to follow up and see if you're still in need of help? Please let us know, as we would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Nest learning thermostat changing temp unexpectedly throughout day

TH1077 — Sun, 13 Mar 2022 12:25:43 GMT

I am still waiting for the HVAC tech to come out this week as he had to reschedule. The nest thermostat is still increasing temp on its own, at least once a day and its usually in the mornings when we are home and its usually increases from 10-15 degrees but yesterday, it only increased it by 7 degrees. I am going to perform a full factory reset tomorrow and see if that changes anything. i only performed a reset on the schedule and the away options so far, and it has not helped. Thanks for checking in.

Re: Nest learning thermostat changing temp unexpectedly throughout day

Ryan_G — Mon, 11 Jul 2022 22:39:10 GMT

Hey TH1077,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Nest learning thermostat changing temp unexpectedly throughout day

Nestsucksit — Sun, 17 Jul 2022 17:14:11 GMT

throwing my two classic nests in the trash

and getting a different brand, all manual mode and still wake up at

night sweating because this junk changed temps

Re: Nest learning thermostat changing temp unexpectedly throughout day

Beesknees — Tue, 19 Jul 2022 04:22:50 GMT

Same!!

Re: Nest learning thermostat changing temp unexpectedly throughout day

no_remorse — Wed, 19 Apr 2023 00:32:06 GMT

Same issue - my temp gets set to 70 degrees EACH NIGHT at 9pm on my upstairs Nest thermostat. I've done the following to no avail:

Cleared the schedule
Turned OFF auto-schedule and Home Away option
Set my own schedule to the temps I want when I want
Factory reset device
Swapped downstairs and upstairs device - UPSTAIRS device still sets an automatic temp at 9pm...WTH?
REMOVED my device from google nest
REMOVED my device from my WIFI
Got a NEW Nest device upstairs - YUP it automatically started setting temps down at 9pm WITHOUT any schedule (ghosts like it cool or what?)

I'm ready to throw the device out the window...

Re: Nest learning thermostat changing temp unexpectedly throughout day

Markjosephp — Tue, 25 Apr 2023 19:00:05 GMT

Hello no_remorse,

Thank you for taking the time to let us know about your inquiry.

I appreciate all the steps you've taken. You might have had an action created in the Routines settings. If you have the Google Home app, go to Routines and look for the thermostat action, then remove it to clear.

Please take a look at this article and let us know if you need more help.

Regards,
Mark

Re: Nest learning thermostat changing temp unexpectedly throughout day

Nestsucksit — Tue, 25 Apr 2023 19:55:52 GMT

thanks but I am done messing with these , it should never have been an issue

I have replacements from Honeywell ready to swap on

Re: Nest learning thermostat changing temp unexpectedly throughout day

Markjosephp — Wed, 26 Apr 2023 13:48:37 GMT

Hi there,

I'm sorry you have to experience this, and we hope you can have a better time. I really want to get your Nest Thermostat back on track. Checking the Routines in the Google Home app might help us determine why it changes the temperature every night.

Regards,

Mark

Re: Nest learning thermostat changing temp unexpectedly throughout day

no_remorse — Wed, 26 Apr 2023 00:57:21 GMT

No home routines enabled. Last I heard could be a wiring issue but iif that's the case then why wouldn't this happen since the start of installation vs. 6 my months later and multiple replacements? I'd like to be compensated not only for the thermostat but also for all of the extra money I spent on having this thing crank the AC on. Time to pay up for faulty equipment.

Re: Nest learning thermostat changing temp unexpectedly throughout day

Markjosephp — Wed, 26 Apr 2023 18:35:34 GMT

Hello no_remorse,

I'd love to know more about this. Do you have any Support IDs related to your Nest Thermostat replacements? This might help us isolate the random change in temperature every night.

Regards,

Mark