topic Re: Having issues with nest heating link in Nest Thermostats

Having issues with nest heating link

Billericay — Thu, 16 Sep 2021 14:55:51 GMT

Having issues with nest heating link

Re: Having issues with nest heating link

Vladut — Thu, 16 Sep 2021 15:40:22 GMT

We'd love to investigate this further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3h2TDJp. You can find the Serial Number in Settings > Tech Info > Display, or on the back of it. It begins with 09. Also, the email address included should be linked to your Nest Account, and for the postal address section, input a shipping address.

Re: Having issues with nest heating link

Billericay — Sun, 19 Sep 2021 07:15:39 GMT

No I've filled in the form and received no reply from you. Please can you come back to me I have no heating and need tou to send the part.

Re: Having issues with nest heating link

AlexD — Sun, 19 Sep 2021 08:23:24 GMT

Thanks for letting us know @Billericay . Once the form is filled out you have to let us know here so we know to look for it, as my colleague mentioned.

Just to confirm, did you add your username in the "Social handle" field? If you have not make sure to fill out the form one more time and add it. Without it we won't be able to confirm which form is yours.

Re: Having issues with nest heating link

Billericay — Mon, 20 Sep 2021 06:29:26 GMT

I've sent the form for a 2nd time today again with the correct user name at 7.23. Please can you come back today I have no heating and am working from home.

Re: Having issues with nest heating link

AlexD — Mon, 20 Sep 2021 13:26:45 GMT

Thanks @Billericay . I found it.

Me or one of my colleagues will soon reach out to you over email, no worries.

Re: Having issues with nest heating link

Billericay — Tue, 21 Sep 2021 13:05:52 GMT

Please can I have a response I have no heating and am working from home. The fuse box and boiler are fine. I need the replacement part as soon as possible. Thanks.

Re: Having issues with nest heating link

Vladut — Tue, 21 Sep 2021 15:26:36 GMT

No worries. I've just sent you another email with some further questions. Would be possible to have a look?

Re: Having issues with nest heating link

Billericay — Thu, 23 Sep 2021 17:25:13 GMT

Still waiting for a reply all questions answered more than once. This has been a week now and I am no nearer to reciveing a eplacement heat link. I have no heating, this really needs to be resolved.

Re: Having issues with nest heating link

CristianC — Wed, 27 Oct 2021 10:40:55 GMT

Hi @Billericay,

Sorry for the late reply. How's it going with your Heat Link? Did you receive a replacement?

Re: Having issues with nest heating link

CristianC — Fri, 29 Oct 2021 10:44:30 GMT

Hello again. Just checking in. Do you still need assistance?