topic Re: Forgot lock pin in Nest Thermostats

Forgot lock pin

Littlevic1998 — Fri, 11 Mar 2022 16:00:00 GMT

Just installed a new router, forgot the pin and I can't access it on the app because it's offline.

Re: Forgot lock pin

David_K — Sat, 12 Mar 2022 16:57:36 GMT

Let's try these steps:

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

Re: Forgot lock pin

Ryan_G — Wed, 16 Mar 2022 03:09:11 GMT

Hey all,

I just wanted to follow up and see if you're still in need of help? Please let us know, as we would be happy to answer any questions you may have.

Thanks for your help, davidking.

Best regards,

Ryan

Re: Forgot lock pin

Safety_Lady — Wed, 23 Mar 2022 19:13:15 GMT

I followed the first thread and it is hooked to my computer then the code comes up but i dont know what to do after... what to erase or add so i reset the darn thing?

Re: Forgot lock pin

mcbenz — Sat, 02 Apr 2022 10:12:39 GMT

Yes I can see the file

Re: Forgot lock pin

mcbenz — Sat, 02 Apr 2022 10:23:35 GMT

I still need help connecting to nest via micro usb cable. New wifi can’t connect forget thermostat pin code

Re: Forgot lock pin

David_K — Sat, 02 Apr 2022 12:15:25 GMT

That's good. @Ryan_G please can you assist with the remaining steps?

Re: Forgot lock pin

Safety_Lady — Mon, 04 Apr 2022 16:54:48 GMT

yes, have gotten all the way to the rename resettodefaults (1).dropbox (is this file case sensitive?) the file started without the 1 in the title. The problem is am i just trying to rename the file or a file inside the Technical Info.plist which when I was working with someone we were in chat for 3 hours and I still did not get the issue resolved.

Re: Forgot lock pin

lucyb12 — Sat, 16 Apr 2022 17:53:51 GMT

I forgot my pin and when the power was out I had to replace my wifi router. Please tell me how to reset it. Its extremely hot dangerously.

Re: Forgot lock pin

Ryan_G — Sat, 28 May 2022 21:33:52 GMT

Hey folks,

Thanks for visiting the Google Nest Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Hope this helps!

Kind regards,

Ryan