topic Re: Nest app problems in Nest Thermostats

Nest app problems

U187146 — Fri, 18 Mar 2022 23:36:06 GMT

Nest connects to heatlink and controls boiler, however it refuses to connect to the Nest app and refuses to give me a key to link my Nest app, so the app is offline.

I have Virgin media and no issues with other Internet connected devices.

Interestingly, when I connected the Nest to my hotspot mobile network, it gave me a key and I could connect to the app.

I don't understand. I also reset my router to clear any specific settings I may have added at some point, but still didn't work.

Anyone??

Re: Nest app problems

Patrick_Caezza — Sat, 19 Mar 2022 03:27:07 GMT

If you have the newish Google Nest Thermostat, it does not work with the Nest App.

Re: Nest app problems

AlexD — Sat, 19 Mar 2022 13:50:31 GMT

Thank you for the information @U187146 . If the thermostat managed to connect and give you a key over a hotspot but not your network it would indicate that there is something going on with your network settings preventing it from communicating. Have a look at our recommended Wi-Fi settings here and compare them to your router's settings.

Re: Nest app problems

AlexD — Sat, 19 Mar 2022 13:50:38 GMT

Hey, @Patrick_Caezza . Could you give me some more details on how the thermostat does not work with the app? What seems to be going on? I would be happy to try and assist.

Re: Nest app problems

Patrick_Caezza — Sun, 20 Mar 2022 05:59:15 GMT

Unless something has changed that I am not privy to, the New Google Nest Thermostat is only compatible with the Google Home App and only the older Learning and E thermostats can be used with the Nest app.

Re: Nest app problems

AlexD — Sun, 20 Mar 2022 16:11:31 GMT

That version of the thermostat is only available in US regions. It does not have a Heat Link and is not designed to be compatible with EU systems.

Re: Nest app problems

DragosC — Tue, 22 Mar 2022 16:24:11 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Nest app problems

DragosC — Thu, 24 Mar 2022 16:27:08 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!