topic Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty in Nest Thermostats

Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

rgaila — Fri, 20 Aug 2021 22:13:22 GMT

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Original Poster: Reema Begum,

My nest screen is cracked

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

rgaila — Fri, 20 Aug 2021 22:17:03 GMT

Hi Reema Begum,

Which model of Nest Thermoset do you have? If it is the newest Nest Thermostat (2020), that has a separation line between the two pieces of plastic that make up the face of the thermostat (this is not a crack). The main piece of plastic is the main display lens for aesthetics and is an outer layer of finish to the product. The bottom sensor is a PIR Infrared Fresnel lens that allows Google's sensors to function correctly. This is an intentional design on the Nest Thermostat and not a manufacturing fault. To review the pictures of the product, you may refer to Google's marketing material here.

If that is not the case, and you do think your thermostat display is genuinely cracked, please can you share a photo of the thermostat display? Also, where and when did you purchase it and what country are you in?

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

JRtkr85 — Mon, 14 Mar 2022 20:58:46 GMT

Our Nest thermostat is indeed glass…I would like to know if the glass is replaceable—ours is cracked

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

mollyallen1982 — Sun, 20 Mar 2022 20:42:24 GMT

Mine has an almost identical crack across the bottom, and it seems a thin layer has peeled away across the bottom portion, so it's a covering of sorts... but I rent, so I need to know how to fix it also!

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

mollyallen1982 — Sun, 20 Mar 2022 20:59:32 GMT

I just got ahold of Google and they gave me info - it's an intentional separation between the aesthetic portion and the Fresnel lens. I can't believe I've never noticed before. Beauty of optics.

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

JRtkr85 — Tue, 22 Mar 2022 15:17:40 GMT

thank you so very much for the information!!

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

mollyallen1982 — Tue, 22 Mar 2022 15:35:38 GMT

Sure thing! I was surprised myself. Hope it helps!

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

MelbaDT — Tue, 05 Apr 2022 06:54:18 GMT

Hey folks,

Thanks everyone for posting and a big shout out to mollyallen1982 for keeping the thread updated with the information she got from our support team.

Feel free to reply back if you have more questions in mind, we'll just be here.

Best,

Melba

Re: Hi my nest screen Accidentally cracked i wand to know if it was covered in the warranty

MelbaDT — Fri, 08 Apr 2022 10:08:06 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba