topic Re: Nest.com/w5 message in Nest Thermostats

Nest.com/w5 message

Glgould — Wed, 16 Mar 2022 21:23:18 GMT

I tried all the troubleshooting and it is not connecting.

Re: Nest.com/w5 message

MelbaDT — Fri, 18 Mar 2022 01:57:16 GMT

Hey Glgould,

Sorry to hear about what's going on with your thermostat but thanks for reaching out to the Google Nest Community. I want to take a closer look into this.

A few questions — what specific Nest thermostat is this? Could you provide a photo of your thermostat display showing the code that you're getting? Also, when and where was this thermostat bought and what country are you in? If you could also provide a rundown of the steps you've tried, I'd appreciate it.

Best,

Melba

Re: Nest.com/w5 message

MelbaDT — Wed, 23 Mar 2022 03:11:21 GMT

Hey there,

How's your thermostat now? Still need help with it?

Best,

Melba

Re: Nest.com/w5 message

MelbaDT — Thu, 24 Mar 2022 03:48:37 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba