topic Re: Cell phone app no longer connected to thermostat in Nest Thermostats

Cell phone app no longer connected to thermostat

Maineyankee — Fri, 11 Mar 2022 01:42:36 GMT

I replaced my cell phone. I can no longer control my Nest thermostat by the iPhone 13 app. I tried following directions on Google and thermostat reads that I’m already connected. Now what?

Re: Cell phone app no longer connected to thermostat

MelbaDT — Fri, 18 Mar 2022 03:52:37 GMT

Hey Maineyankee,

Thanks for posting and sorry for the delay.

Quick question — when you installed the Nest app on your iPhone 13, did you sign in using the same email address you're using on your old phone? If yes, were you able to sign in successfully and see your Nest thermostat there? Also just to let you know, you don't need redo the setup of your thermostat if the only change done is you've replaced your phone. All you need to do is login to your Nest app on your new iPhone using the email address you used to setup your thermostat and you should be good to go.

Best,

Melba

Re: Cell phone app no longer connected to thermostat

MelbaDT — Tue, 22 Mar 2022 03:32:53 GMT

Hey there,

Checking back in — still need help with this?

Best,

Melba

Re: Cell phone app no longer connected to thermostat

MelbaDT — Wed, 23 Mar 2022 04:21:49 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba