topic Re: Unable to change wifi network for Nest thermostat in Nest Thermostats

Unable to change wifi network for Nest thermostat

RentThisSpace — Mon, 21 Mar 2022 02:58:37 GMT

I am reconfiguring my network and I am unable to get my Nest Thermostat to connect to my new network.

The network has a long randomly generated password of 54 characters and I carefully entered it on the thermostat dial 4 times, checking each character as I went along.

My guess is that something is timing out before attempting to connect to the wifi, and I don't know that I am able to enter the long string much faster.

Is there any way to paste the password from an Android device or the web?

Are there other options?

And a related question. Is it possible to clear the password saved for a single wifi network without clearing them all?

Thanks

Re: Unable to change wifi network for Nest thermostat

Frustratedddd — Mon, 21 Mar 2022 21:21:51 GMT

Why not change the password on the router for an easy one with less characters? You could connect to a hot spot if you have one, and again enter a better code?

Re: Unable to change wifi network for Nest thermostat

Ryan_G — Tue, 22 Mar 2022 16:43:41 GMT

Hey RentThisSpace,

I just wanted to follow up and see if you're still in need of help? Please let us know, as we would be happy to answer any questions you may have.

Thanks for the help, Frustratedddd.

Best regards,

Ryan

Re: Unable to change wifi network for Nest thermostat

RentThisSpace — Wed, 23 Mar 2022 15:06:29 GMT

Thanks for the suggestions Frustratedddd, but I want to use my network with a secure password that is already configured on multiple other devices. This does not seem like an unreasonable thing, imo.
Also, using a hotspot is not a good option for me.

Re: Unable to change wifi network for Nest thermostat

RentThisSpace — Wed, 23 Mar 2022 15:07:48 GMT

Hi Ryan_G,

I am still in need of help. I am looking for a better way to enter a long password and for confirmation that there is a timeout issue.

Thanks

Re: Unable to change wifi network for Nest thermostat

Ryan_G — Sun, 27 Mar 2022 22:25:39 GMT

Hey RentThisSpace,

Thanks for your response.

At the moment, there's no option for us to copy and paste a WiFi password to your thermostat. We could set a new WiFi password less than 54 characters for you to enter before it is timeout.

We're sorry that this is causing frustration and we'll take this as feedback to improve our product and services.

Best regards,

Ryan

Re: Unable to change wifi network for Nest thermostat

Ryan_G — Thu, 31 Mar 2022 00:30:36 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

Re: Unable to change wifi network for Nest thermostat

RentThisSpace — Thu, 31 Mar 2022 17:59:52 GMT

Hi Ryan,

I did see the replies, but they were not helpful, imo.

I know how to make my passwords shorter and therefore less secure, but that is not what I am trying to accomplish.

Especially since I have configured a bunch of non-Nest devices to use this new network and password, I would have to revisit all of those to dumb them down as well.

And no one responded to my related question about if it is possible to have the Nest thermostat forget a single network without wiping them all out.

Thanks for following up.

Re: Unable to change wifi network for Nest thermostat

Ryan_G — Sat, 28 May 2022 20:28:44 GMT

Hey folks,

Thanks for visiting the Google Nest Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Hope this helps!

Kind regards,

Ryan