topic Re: My nest thermostat doesn't charge at the base in Nest Thermostats

My nest thermostat doesn't charge at the base

Nikkid — Mon, 14 Mar 2022 23:23:00 GMT

My nest thermostat is not charging at the base. I called for an HVAC company to take a look at it. They said the wires are connected correctly. Please help. It's been a cold winter and a nightmare coming home to a freezing house.

Re: My nest thermostat doesn't charge at the base

MelbaDT — Thu, 24 Mar 2022 07:05:20 GMT

Hey Nikkid,

Sorry to hear about your Nest thermostat and also for the delayed response. I want to check on this further.

A few questions — what type of Nest thermostat is this? Are you getting a specific message or code on the display of your thermostat? Also, has this worked with your HVAC system before?

You might also need to charge the display using a USB cable. To do this, pull off the thermostat display and use the USB port on the back to charge it with a USB cable and wall charger. Depending on the model you have, it'll be either mini or micro USB.

Keep me posted.

Best,

Melba

Re: My nest thermostat doesn't charge at the base

MelbaDT — Wed, 30 Mar 2022 06:52:15 GMT

Hey there,

Checking back in — how's your Nest thermostat now?

Best,

Melba

Re: My nest thermostat doesn't charge at the base

MelbaDT — Thu, 31 Mar 2022 07:05:19 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba

Re: My nest thermostat doesn't charge at the base

Nikkid — Thu, 31 Mar 2022 14:01:10 GMT

My nest won't stay charged. I have to take it out and charge it every 3 days so that it's on. Software 6.2-22

Model 3.4

Re: My nest thermostat doesn't charge at the base

MelbaDT — Tue, 05 Apr 2022 09:47:58 GMT

Hey Nikkid,

Sorry to hear that you're still experiencing the same concern on your thermostat. I've posted a few questions above to better understand what's going on. Please reply back with the information I'm asking so I can dig deeper into it.

Best,

Melba

Re: My nest thermostat doesn't charge at the base

MelbaDT — Fri, 08 Apr 2022 10:06:51 GMT

Hey there,

Have you had the chance to gather the information I'm asking above?

Best,

Melba

Re: My nest thermostat doesn't charge at the base

Nikkid — Fri, 08 Apr 2022 12:19:00 GMT

I have the model display 3.4

Serial #09AA01AC131802KJ

I can't tell if it was ever able to charge because I've been having this issue since I got the new system. I'm not getting an error message. It's just not charging. I keep having to take it apart and charge

Re: My nest thermostat doesn't charge at the base

EdwardT — Mon, 13 Jun 2022 22:26:52 GMT

Hi folks,

@Melba, thanks for the help!

@Nikkid, I apologize for the late reply. Could you tell us how your Nest Thermostat is wired? Also, please check the power readings of your Nest Thermostat. You can see this information by going to Settings > Technical Info > Power.

Thanks,

Edward

Re: My nest thermostat doesn't charge at the base

Ryan_G — Tue, 12 Jul 2022 21:56:38 GMT

Hey Nikkid,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

Re: My nest thermostat doesn't charge at the base

Nikkid — Wed, 13 Jul 2022 02:25:11 GMT

Hi Ryan, it seems as though the nest I had was damaged. I have a new one and it's all fixed. Thank you

Re: My nest thermostat doesn't charge at the base

Akadonnajean — Tue, 14 Mar 2023 09:24:34 GMT

My nest thermostat doesn’t charge at the base only usb, it’s always worked fine on the base. I checked the wires from the wall-all connected. Is there a setting for telling it to charge VIA base or usb?

Re: My nest thermostat doesn't charge at the base

Markjosephp — Tue, 21 Mar 2023 17:41:51 GMT

Hello Akadonnajean,

I'm sorry to hear you're having issues with your thermostat that won't hold its charge. I'd be happy to take a look at this for you.

Could you please share with us the power readings on your thermostat? You can view them in its Technical Info settings. Also, is there a C-wire connected to its base?

I'll look forward to your response.

Regards,

Mark

Re: My nest thermostat doesn't charge at the base

EmersonB — Fri, 24 Mar 2023 19:24:38 GMT

Hi everyone,

@Akadonnajean, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

I appreciate the help, Mark.

Thanks,
Emerson

Re: My nest thermostat doesn't charge at the base

EmersonB — Sat, 25 Mar 2023 23:11:26 GMT

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson