topic Re: My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong? in Nest Thermostats

My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

rgaila — Fri, 27 Aug 2021 16:31:35 GMT

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Original Poster: Will Miller 3167

I have tried all faq help guide recommendations but my thermostat e still won't connect to the app and the WiFi, I have hard reset my entire WiFi network in the house as well as factory reset the nest device, also uninstalled and reinstalled the app on my phone.

Any help would be greatly appreciated.

Re: My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

rgaila — Fri, 27 Aug 2021 16:34:00 GMT

Hi Will,

Sorry to hear about your wifi connectivity issues! I know how frustrating it can be when a device loses that access. Let's figure out what's going on here.

We appreciate the exhaustive troubleshooting efforts you've taken! Can you let me know the following details?
- Are you receiving any specific error codes on your display?
- Did you recently update your thermostat's software?

I look forward to your reply and hope we can resolve this soon.

-From Garrett, Community Specialist.

Re: My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

rgaila — Fri, 27 Aug 2021 16:36:21 GMT

Hi Joymon,

If your Nest Thermostat won’t turn on, the batteries could have drained or there could be a power issue.

If there’s a power issue, your thermostat’s battery will drain and it will turn off Wi-Fi, the display and other features to preserve battery life.

Before you begin

Your thermostat should automatically turn on once it’s connected to your system, and your system is powered up or if you put in new batteries.
During regular use, the screen may turn off if it doesn’t sense motion for a time. It will turn back on when it senses someone is nearby or when someone uses the app to control it.
When batteries start to get low, the thermostat will turn off features like Wi-Fi and motion sensing to preserve battery life before it must turn off completely. You might need to tap the right side of the thermostat to wake it up.
If there's a help message on your thermostat or in the app, follow the troubleshooting steps in Troubleshooting Nest thermostat error codes.
Some systems, including heating-only, cooling-only, zone-controlled, and heat pump systems, require a C wire or the Nest Power Connector. Go to g.co/nest/cwire for details.

also try,

Remove the batteries and put them back in and

Replace your batteries

If these steps don’t resolve the problem, you should contact a local Pro. The problem may be caused by an issue with your system.

Thanks

-From Arun Kumar S, Bronze Member.

Re: My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

Chrismccormick — Mon, 14 Mar 2022 23:50:08 GMT

my best still will not connect to WiFi

Re: My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

MelbaDT — Sat, 19 Mar 2022 06:20:12 GMT

Hey Chrismccormick,

Thanks for posting. Let's check on your thermostat further.

A few questions — what type of Nest thermostat is this? Has it worked before on this same Wi-Fi network? Also, are you getting specific messages or codes on your Nest/Google Home app or on your thermostat display when attempting to have it connected to any network?

Best,

Melba

Re: My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

MelbaDT — Wed, 23 Mar 2022 06:43:19 GMT

Hey there,

Checking back in — how's your Nest thermostat now?

Best,

Melba

Re: My nest thermostat e won't connect to WiFi or setup in the app. What am I doing wrong?

MelbaDT — Thu, 24 Mar 2022 07:06:39 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba