topic Re: Account Migration in Nest Thermostats

Account Migration

PStratton — Thu, 17 Feb 2022 19:51:52 GMT

I originally had a nest account with two cameras and a thermostat. I have a Google home account and tried to migrate the two nest cameras and the thermostat to Google Home. Nothing is working at this point and I have no idea how to proceed.

Re: Account Migration

MelbaDT — Wed, 09 Mar 2022 02:51:16 GMT

Hey PStratton,

Sorry for the delayed response but thanks for reaching out to the Google Nest Community.

A few questions — are you trying to migrate your Nest account to a personal Gmail address with no added restrictions? If yes, are you getting a message when going through the migration process? If yes, what is it?

Please tell me more so I can dig deeper into it.

Best,

Melba

Re: Account Migration

MelbaDT — Tue, 15 Mar 2022 02:26:25 GMT

Hey there,

Checking back in if you still need our help.

Best,

Melba

Re: Account Migration

PStratton — Tue, 15 Mar 2022 03:51:01 GMT

I have multiple issues.

In answer to your question—YES, I am trying to migrate and don’t need any restrictions. I am trying to set up control of my NEST products from my phone. However, I am unable to login to my account as my email address has changed.

I did start the migration process. However, Google currently shows that I have no devices. I tried “Adding a Product” but I am asked for either a QR code or an entry key. There is no entry key or QR code on my NEST thermostat. I have not taken apart my wired doorbell to look for an entry key yet. I also cannot access my outside camera without a tall ladder to look for either a QR code or entry code so until I know how to set up my other devices, I will not attempt to set up the outside camera.

So, yes, I still need help!

Patty

Re: Account Migration

MelbaDT — Fri, 18 Mar 2022 03:36:13 GMT

Hi Patty,

Understood and thanks for these added details.

I'm afraid that you won't be able to go through the migration process if you're unable to login to your old Nest account. What you can do though is to reset the account connection settings of your Nest thermostat so that you will have the option to set it up to your new email address. Check this link for the step by step guide on how to do so: https://bit.ly/3riP5Dp

Let me know if you're done with your thermostat so I can have someone from our camera team assist you with your Nest Hello doorbell as well as your outdoor cameras.

Best,

Melba

Re: Account Migration

MelbaDT — Tue, 22 Mar 2022 00:27:03 GMT

Hey there,

Checking back in — how's your thermostat now?

Best,

Melba