topic Software Bug - Thermostat History in Nest Thermostats

Software Bug - Thermostat History

kevinaread — Thu, 31 Mar 2022 06:31:29 GMT

I have discovered a software bug in the Android Nest app.

When looking at the thermostat/heating history, I noticed that there were several instances where my status was set from Home to Away by a user who used to be linked the account but now is not. Specifically the event read "Eco temperature set because house was set to Away by Xxxx" where Xxxx is a former user no longer on the account.

The "Switched to Away" events were actually caused by the thermostat's inactivity sensors.

I have turned off all features which can set the house to away except the inactivity sensors, and then turned on the inactivity sensors for one day at a time. Every single day I have used the inactivity sensors I have got a notification linked to this former user, tested on 5 separate says over the course of two months. The notification has never appeared on a day when I didn't have the inactivity sensors set to be able to switch the house to away.

Customer service advice was that my account had been accessed without authorisation (clearly incorrect as in such an instance my own user name would have appeared in the notifications). However, I did update my password anyway and the notifications were still appearing, whenever activity sensors were permitted to set the house to away.

Not a huge problem, posting as I could find no other way to submit bug reports

Re: Software Bug - Thermostat History

Ryan_G — Tue, 05 Apr 2022 21:34:07 GMT

Hi kevinaread,

Thanks for posting here in the Google Nest Community forum.

You could send these details to us by following the complete guide here.

Thank you for taking your time and effort to let us know what's happening with your Google Nest Thermostat.

Best regards,

Ryan

Re: Software Bug - Thermostat History

Ryan_G — Sat, 09 Apr 2022 22:05:21 GMT

Hey kevinaread,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Software Bug - Thermostat History

Ryan_G — Tue, 12 Apr 2022 23:15:45 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan