topic Re: Help pleass in Nest Thermostats

Help pleass

Amanda59 — Tue, 05 Apr 2022 05:25:54 GMT

I posted last week to say my thermostat not connected to wifi. I tried to disconnect and start again as instructed. It still not connected. I have had covid so too unwell to respond and you closed my query.

I would be really grateful if someone can please help me.

Re: Help pleass

Edware — Tue, 05 Apr 2022 16:45:20 GMT

Hi I am having the same issues, I’ve done a full factory reset on both router and the thermostat, but to no avail.

I am also having issues with the thermostat being sluggish and crashing, Any help from anyone would be amazing please

Re: Help pleass

ASzaf — Tue, 05 Apr 2022 19:19:33 GMT

If it used to connect to WiFi, but no longer does, and the re-setting does nothing, this is a known error at Nest. I had it happen myself on 1 of my 3 thermostats. Contact Google/Nest support (I used chat) and they will send you a new unit. You return the old one in the same box. Then all will work again.

Re: Help pleass

Edware — Tue, 05 Apr 2022 20:04:24 GMT

Thank you so much for your help, I will message as soon as their chat is back online.

very much appreciated

Re: Help pleass

Amanda59 — Thu, 07 Apr 2022 07:53:45 GMT

Hope you got a replacement like I did.. well in it's way. Wish K had known this during winter

Re: Help pleass

AnaM — Thu, 07 Apr 2022 14:27:47 GMT

Hey everyone,

I'm sorry to hear about your issues and about the delayed response. I'm glad to hear you've got it resolved @Amanda59.

@Edware let me know if you need my help, I'll be happy to assist.

Re: Help pleass

DragosC — Sat, 09 Apr 2022 14:42:39 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!