topic Heat link in Nest Thermostats

Heat link

Jamessim130 — Fri, 08 Apr 2022 15:23:59 GMT

Heat hive has stopped working out off the blue. Power going into the hive unit but it is dead. Tried all troubleshooting solutions and still nothing. Is there a fault with the product that can be fixed

Re: Heat link

DragosC — Sat, 09 Apr 2022 10:59:32 GMT

Thanks for letting me know, @Jamessim130,

Could you provide me please with a picture of the Heat Link?

Re: Heat link

Jamessim130 — Mon, 11 Apr 2022 07:07:23 GMT

I don’t know how to share a picture . Is there an email I can send it to ?

Re: Heat link

DragosC — Mon, 11 Apr 2022 07:15:14 GMT

There should be an option to drop a file under the reply case.

Re: Heat link

Jamessim130 — Mon, 11 Apr 2022 07:16:18 GMT

Re: Heat link

DragosC — Mon, 11 Apr 2022 07:18:55 GMT

Thank you. Please answer to the following questions:

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

Re: Heat link

Jamessim130 — Mon, 11 Apr 2022 07:21:31 GMT

No boiler activated when pressed

nothing on thermostat screen

no power cuts

no service on electrics or boilers etc

tried all options and had a electrition look at it abs says the hive is faulty.

Re: Heat link

DragosC — Mon, 11 Apr 2022 07:35:47 GMT

Thank you. We've sent you an email. Please follow the steps from there then let me know when it's done.

Re: Heat link

DragosC — Wed, 13 Apr 2022 07:41:18 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heat link

Jamessim130 — Wed, 13 Apr 2022 14:34:44 GMT

Done the link I was sent

Re: Heat link

DragosC — Mon, 18 Apr 2022 11:28:46 GMT

We've sent you the email with the replacement steps and the instructions. Let us know if you've received it please.

Re: Heat link

DragosC — Wed, 20 Apr 2022 11:40:55 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heat link

Jamessim130 — Wed, 20 Apr 2022 12:44:04 GMT

I have followed up and booked my engineer thanks

Re: Heat link

DragosC — Wed, 20 Apr 2022 13:41:25 GMT

Thanks for letting me know. That's great news. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!