topic Re: Reimbursement in Nest Thermostats

Reimbursement

Nikkibhatt — Mon, 04 Apr 2022 09:34:34 GMT

Case ID [5-7207000032200]

I had a heatlink replaced in February 2022, the approved installer sent me an invoice which I paid in full however I have still not been reimbursed by google as they state that the invoice is incorrect and shows a zero balance, even though I have provided proof that its been paid by way of a bank screenshot and the invoice states that it's been paid

If I had known it would be this much trouble to get reimbursed I would never have bought a google nest and I will not buy a google nest again!!

Re: Reimbursement

David_K — Sat, 09 Apr 2022 13:25:31 GMT

Sorry to hear about. To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

Re: Reimbursement

DragosC — Sat, 09 Apr 2022 13:48:50 GMT

Hi there. Thanks for reaching out. We've checked on your case and it seems there is an email sent to you from our senior support team with the case resolution. Please reply in there.

Re: Reimbursement

george_t — Wed, 13 Apr 2022 13:15:31 GMT

Hi @Nikkibhatt,

Just checking in, did you manage to reply to our senior colleagues? Is there anything else I can assist you with at the moment?

Re: Reimbursement

george_t — Fri, 15 Apr 2022 13:26:24 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.