topic Re: Heat link dead in Nest Thermostats

Heat link dead

Kat60 — Sun, 03 Apr 2022 20:22:54 GMT

Hi I have a nest been in 18 months won’t light up and not working. Boiler giving hot water. Electric going through thermostat working. What can I do who do I contact

Re: Heat link dead

VENTOO — Mon, 04 Apr 2022 22:22:20 GMT

If you contact Nest support via live chat they will access your problem and will send you a link to BOXT website to book a free heat link replacement service. Last week I had the same problem and BOXT engineer is coming tomorrow.

Re: Heat link dead

AnaM — Wed, 06 Apr 2022 17:09:11 GMT

Hey @Kat60,

I'm sorry to hear about your issue, but I'll do my best to help you resolved it. I'll kindly ask you to answer the following questions:

What type of Nest thermostat do you have?
When was it installed?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: Heat link dead

DragosC — Sun, 10 Apr 2022 07:54:32 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heat link dead

DragosC — Tue, 12 Apr 2022 07:59:22 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!