topic Re: Heat link in Nest Thermostats

Heat link

Magpies26 — Wed, 13 Apr 2022 17:20:29 GMT

Same problem as I’ve read previously..no lights no life on the heat link! After numerous attempts to search & purchase a new unit instead the whole kit & caboodle!! From Screwfix!! Just out of warranty!! Any ideas as to where one can purchase the heat link unit only?

tia

Re: Heat link

george_t — Thu, 14 Apr 2022 11:40:37 GMT

Hi @Magpies26,

I'm sorry to hear you're experiencing this issue. Unfortunately, we don't have them for sale separately, only as a full kit with the thermostat. Don't worry, I'll do my best to help you with this and we'll work it out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: Heat link

DragosC — Mon, 18 Apr 2022 11:19:07 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heat link

DragosC — Wed, 20 Apr 2022 11:41:15 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!